Customer Service Director

3 days ago


St Louis, Missouri, United States gpac Full time

Service Manager Job Description

We are seeking an experienced Service Manager to oversee our service teams and ensure the highest level of client satisfaction.

In this pivotal role, you will manage daily operations, mentor team members, and implement innovative strategies to optimize performance and efficiency.

Key Responsibilities:

  • Lead Daily Operations : Manage the customer service team, ensuring smooth service delivery and adherence to operational procedures.
  • Drive Team Success : Recruit, coach, and develop team members, fostering a positive, motivated environment.
  • Enhance Customer Satisfaction : Handle escalated inquiries, implementing strategies to boost satisfaction and loyalty.
  • Data-Driven Improvement : Analyze performance metrics, identify opportunities for process enhancements, and drive continuous improvement.
  • Embrace Innovation : Leverage cutting-edge technology and industry trends to elevate service delivery.

Qualifications:

  • Bachelor's degree in Business, Communications, or related field.
  • Proven leadership in customer service or call center management.
  • Strong communication, data analysis, and problem-solving skills.
  • Expertise in customer service software and CRM systems.
  • Manufacturing industry experience is a plus.

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted.



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