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Program Operations Specialist

2 months ago

Chicago, Illinois, United States 5H2 Hub International Midwest Limited Full time

About 5H2 Hub International Midwest Limited

In an ever-evolving landscape, 5H2 Hub International Midwest Limited provides essential support to businesses and individuals in navigating uncertainties. As a prominent player in the insurance brokerage sector, we are dedicated to ensuring our clients can confidently protect their most valuable assets. Our team, comprised of exceptional entrepreneurs and leaders across North America, is renowned for their deep expertise in the insurance domain.

Why Join Us?

With a robust network of over 450 offices throughout North America, we offer a vibrant, competitive, and nurturing work environment that fosters long-term success for our employees. At 5H2, we prioritize the growth and development of our team members, providing continuous opportunities for professional advancement. Our entrepreneurial culture encourages individuals to make impactful decisions that benefit both our clients and the organization. We are committed to enhancing the industry knowledge of our insurance professionals to better serve our esteemed clients. Furthermore, we provide competitive and adaptable benefits options that evolve with your needs over time. Become a part of our mission to create a diverse workplace that champions financial security and career satisfaction.

We are an ideal match if you:

  • Desire a forward-thinking work environment within a rapidly expanding organization
  • Aspire to assist others in securing their future
  • Possess an entrepreneurial mindset and relish the challenges of business growth
  • Are dedicated to ongoing learning and development to enhance your industry knowledge
  • Exhibit self-motivation and are willing to invest time and effort to master the technical aspects of our operations
  • Value integrity and believe in achieving success through building relationships with others

POSITION SUMMARY

This role requires a professional individual with a strong drive, determination, and self-motivation to meet the demands of our Programs operations. Your primary responsibility will be to lead the team that services existing accounts while identifying opportunities for business growth.

KEY RESPONSIBILITIES

  • Provide personalized training to new or existing team members
  • Serve as an authority on our insurance policies and daily service protocols
  • Oversee departmental projects, including task delegation, escalation management, financial reporting, and promoting growth
  • Manage our largest Professional Liability accounts with assistance from the Professional Liability Steward team
  • Identify areas for enhancement and develop innovative solutions
  • Represent the Professional Liability team as a product expert at industry conventions
  • Address call and claim escalations promptly to ensure positive outcomes
  • Assist in processing backdated approval requests from our team to the insurance provider
  • Deliver professional and courteous service to clients, carrier representatives, underwriters, business partners, and colleagues
  • Process quotations and binders as required
  • Take responsibility for issuing new business policies, endorsements, reinstatements, and initial claims reports
  • Investigate and process refunds for overpayments
  • Maintain accurate and comprehensive files and input essential data into the agency management system
  • Handle account rounding and new business development in accordance with standard practices and procedures
  • Act as a liaison between clients and insurance carriers to gather underwriting information as needed
  • Fulfill daily responsibilities, including responding to voicemails, emails, and client inquiries in a timely manner
  • Adhere to service standards as outlined in the procedure manual
  • Uphold confidentiality standards related to insurance coverage

QUALIFICATIONS

  • High School diploma or equivalent; Associate's or Bachelor's degree preferred
  • Possess an Illinois producer license suitable for the position or obtain one within 60 days and meet bonding requirements
  • Exceptional customer service and problem-solving skills
  • Excellent verbal and written communication skills in English
  • Proficient in using computer systems, including Microsoft Office and automated agency management systems
  • Able to thrive in a collaborative team environment
  • Available to work a regular full-time schedule with potential for overtime as needed

Department: Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)

5H2 Hub International Midwest Limited is an equal opportunity and affirmative action employer that values diversity and does not discriminate based on various protected characteristics. We strive to make our website accessible to all users. For questions regarding website accessibility or assistance with the application process, please reach out to the US Recruiting Team.