Customer Service Representative

3 weeks ago


Independence, Kansas, United States Anglian Water Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Anglian Water. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our customers, responding to their queries and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to our customers, responding to their queries and resolving their issues in a timely and professional manner.
  • Work closely with our customers to understand their needs and provide solutions that meet their requirements.
  • Collaborate with our team to ensure that customer issues are resolved efficiently and effectively.
  • Develop and maintain a thorough knowledge of our products and services to provide accurate information to our customers.
  • Identify and escalate customer complaints to ensure that they are resolved promptly and to a high standard.
What We Offer

We offer a competitive salary and benefits package, including:

  • A starting salary of **19,380** with progression up to **20,699**.
  • A performance-related annual bonus.
  • Ongoing training and development opportunities to help you achieve your career goals.
  • A supportive and collaborative team environment.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong customer service focus and ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Basic IT skills and ability to learn new systems quickly.
How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your up-to-date CV and a cover letter explaining why you are suitable for this role.



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