Customer Service Representative

4 weeks ago


Independence, Kansas, United States Equity Bank Full time
0. Overview

As a Customer Service Representative at Equity Bank, you'll play a key role in delivering a superior customer experience and building lasting relationships with clients. Our state-of-the-art banking solutions and cutting-edge technology enable our team members to excel in their careers and make a meaningful impact on our customers' lives.

1. Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for providing exceptional service to our customers, resolving their queries, and meeting their financial needs. If you're passionate about helping others and delivering outstanding results, this is an excellent opportunity to take your career to the next level.

2. Key Responsibilities

* Provide top-notch customer service to our clients, ensuring their needs are met and exceeded
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Process transactions, including deposits, withdrawals, and transfers
* Maintain accurate records and adhere to operating procedures
* Collaborate with colleagues to achieve team goals and objectives

3. Required Skills and Qualifications

* High school diploma or equivalent required; degree in a related field preferred
* 1+ year of experience in customer service or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic math skills and accuracy with handling cash and transactions
* Ability to maintain confidentiality and handle sensitive information

4. Benefits

* Competitive salary: $45,000 - $60,000 per annum
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Generous paid time off and holidays
* Opportunities for professional growth and development

5. Work Environment

* Our office is located in Independence, KS, with a team-oriented atmosphere and a commitment to excellence
* You'll work closely with colleagues to achieve team goals and objectives
* We're an equal opportunity employer, committed to diversity and inclusion

6. How to Apply

If you're passionate about customer service and have a strong desire to succeed, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you

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