Technical Support Specialist

4 weeks ago


Independence, Kansas, United States LS Retail Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at LS Retail. As a key member of our support team, you will play a crucial role in delivering exceptional technical support services to our customers and partners.

Key Responsibilities:

  • Provide expert support to LS Retail customers and partners over the phone, email, and online chat.
  • Troubleshoot issues submitted through the service desk and recommend effective solutions.
  • Guide and train our customers according to service level agreements (SLA).
  • Collaborate with other teams to ensure customer satisfaction
  • Test and verify new programs against established standards.
  • Prioritize error reporting and maintain system capability by testing computer components.
  • Register new functionality suggestions and verify localizations.
  • Prepare reference materials and user guides, while documenting operating instructions.
  • Document and track customer inquiries and resolutions accurately in our system.
  • Stay updated on our products and services to deliver the best possible support

Requirements:

  • A diploma or degree in business, IT, or retail.
  • Experience with ERP systems like Microsoft Dynamics BC.
  • Knowledge of LS Retail solutions is an advantage.
  • Prior experience in retail operations and software testing is a plus.
  • Excellent problem-solving skills, with the ability to prioritize tasks under pressure.
  • Excellent communication skills with a focus on customer satisfaction.
  • Good English knowledge, written and spoken.
  • Ability to work well in a team and continuously learn and share new skills.

Why Work with Us?

At LS Retail, we pride ourselves on fostering a collaborative environment where innovation meets customer success. As a Technical Support Specialist, you'll play a crucial role in ensuring our customers and partners get the most out of our solutions, while growing your own expertise in the retail software space.


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