Front of House Operations Manager

1 week ago


Columbus, Ohio, United States Goodwood Brewing Company Full time

We are seeking an experienced Front of House Operations Manager to join our team at Goodwood Brewing Company. Located in Columbus, OH, this role is responsible for overseeing the daily operations of our restaurant, ensuring a great guest experience from start to finish.

Job Summary

The Front of House Operations Manager will be responsible for leading the team through a high-energy shift, exceeding guest expectations on every occasion, and ensuring we meet our financial responsibilities. This includes recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.

Main Responsibilities
  • Lead by example and hold team members accountable to operational and quality standards.
  • Identify root causes of issues while being self-reflective and holding oneself accountable first.
  • Foster open communication between Team Members and Management.
  • Influence Team Member behaviors by championing change and restaurant initiatives.
  • Drive business results by utilizing Goodwood systems to effectively control costs.
  • Follow operational systems, such as the Manager Timeline and performing quality Line Checks.
  • Control costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high-quality preparation.
  • Hire, train, retain, and develop Team Members to take on larger roles.
  • Drive guest engagement within the walls of the restaurant while developing relationships within the community.
  • Understand and practice safe food handling procedures.
  • Participate in monthly inventory counts.
  • Work with the marketing team on promotions, events, etc.
Requirements
  • Candidate should have 2+ years of previous management experience.
  • Customer Service skills are essential.
  • People Management, fostering teamwork, and giving feedback are crucial.
  • Planning and Multitasking skills are necessary.
  • Conflict Resolution Skills and Verbal Communication Skills are required.

Estimated salary: $65,000 - $80,000 per year, based on location and experience. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.



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