Collision Repair Office Manager

4 days ago


San Bruno, California, United States Chilton Auto Body Inc Full time

Job Title: Collision Repair Office Manager

Job Summary:

The Collision Repair Office Manager is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. This role requires experience in the auto body collision repair industry and knowledge of CCC One.

Key Responsibilities:

  • Customer Service: Greet customers by phone or in-person, explain the collision repair process, and establish an effective relationship to support a positive customer experience.
  • Vehicle Intake: Map damage, photograph vehicles, and document work files per company and repair partner standards.
  • Administrative Tasks: Collect payments, update rentals management portal (ARMS), support location manager with expense documentation (updating RHO), and conduct Accounts Receivable follow-up.
  • Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.

Requirements:

  • Must have auto body collision office experience and knowledge of CCC One.
  • Ability to work collaboratively with the team to meet shared objectives.
  • Effective time management.
  • Able to multitask and manage competing priorities.
  • Communicate effectively with teammates, customers, and business partners.
  • Proficient with computers.
  • Excellent customer service skills.
  • Valid drivers' license required.
  • Eligible to work in the United States.
  • Willing and able to pass a thorough background check.
  • Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications:

  • Bilingual (Spanish)

Compensation: $25-30 depending on experience

Benefits:

  • Bonuses
  • Paid holidays and 2 weeks PTO
  • Medical, dental, vision, life insurance
  • Matching 401(k)

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