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Healthcare Coordination Specialist
2 months ago
Company Overview:
All American Home Care LLC is an equal opportunity employer committed to inclusivity and diversity in the workplace.
Role Summary:
The Patient Care Coordinator is responsible for ensuring the delivery of comprehensive care to patients by developing, monitoring, and assessing their home health care plans.
Key Responsibilities:
• Provide exceptional oversight of patient care delivered by home health aides.
• Schedule agency home health aides effectively, ensuring adherence to their assigned shifts.
• Manage unexpected absences by securing appropriate coverage promptly.
• Collaborate with Human Resources to establish a reliable on-call pool of aides across various shifts.
• Maintain open communication with referral sources and Case Managers to enhance customer service experiences.
• Assess client needs and align them with suitable caregivers.
• Oversee a caseload of over 100 patients, ensuring quality care and satisfaction.
• Review care plans collaboratively with patients and caregivers.
• Address and resolve any grievances or complaints from caregivers and clients.
• Monitor and manage the utilization of service hours effectively.
• Report any performance issues related to personnel.
• Ensure retention of caseloads and contribute to team objectives by achieving related results as necessary.
Minimum Qualifications:
• High school diploma or equivalent.
• 1-2+ years of experience in Home Care or Service Coordination (Required).
• Proven ability to maintain confidentiality and manage sensitive information.
• Strong skills in lead generation and referral monitoring.
• Proficient typing and computer skills.
• Ability to engage in business development and client acquisition.
• Highly organized, detail-oriented, and accurate.
• Excellent communication and public relations skills.
• Familiarity with HHA Exchange and EVV systems.
• Bilingual in English and Spanish is preferred.
Our Mission:
At All American Home Care, we are dedicated to providing high-quality care to individuals at all stages of life who require assistance in the comfort of their own homes. Our compassionate and skilled caregivers strive to enhance our patients' quality of life, fostering a sense of confidence and satisfaction that goes beyond the typical client-caregiver relationship. We view our valued patients as part of the All American Home Care family.
Job Type: Full-time
Salary: $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shifts
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 Considerations:
We prioritize the health and safety of our employees and clients.
