Medical Receptionist

3 days ago


Knoxville, Tennessee, United States Summit Medical Group Full time
Job Summary

Summit Medical Group at Deane Hill is seeking a skilled Phone Operator to provide exceptional customer service and support to patients and staff. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced medical environment.

Key Responsibilities
  • Answer incoming calls in a prompt and courteous manner, directing calls to the appropriate areas or extensions.
  • Record messages with accuracy and conciseness, prompting patients and callers for pertinent information.
  • Schedule patient appointments using established procedures and maintain accurate records.
  • Communicate general clinic information and respond to emergency calls according to established procedure and sound judgment.
  • Use the paging system according to procedure and update the telephone directory to ensure accurate listings.
  • Perform other general office functions, such as mail processing, as requested.
  • Maintain strict confidentiality and perform related work as assigned.
Requirements
  • Minimum of one year's experience answering phones and scheduling appointments in a medical office or clinic setting.
  • Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR.
  • Ability to work effectively with physicians, patients, staff, and the public.
  • High School Diploma or equivalent required.

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