Veterinary Receptionist

5 days ago


Knoxville, Tennessee, United States Heartland Veterinary Partners LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Lovell Animal Hospital. As a key member of our practice, you will provide exceptional customer service to our clients, ensuring a positive experience for every patient and family member who walks through our doors.

Key Responsibilities
  • Provide warm and welcoming greetings to clients and patients, ensuring a positive first impression of our practice.
  • Manage practice reception, including answering phone calls, responding to emails, and handling visitor inquiries.
  • Maintain accurate and up-to-date client and patient records, ensuring seamless communication and care.
  • Process payments, manage cash handling, and maintain a secure and organized workspace.
  • Coordinate appointments, schedule surgeries, and ensure timely communication with clients and veterinarians.
  • Assist with data entry, word processing, and mail services as needed.
  • Participate in ongoing training and education to stay current on practice procedures and veterinary medical terminology.
Requirements
  • High school diploma or equivalent required; previous veterinary experience preferred.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive hourly rate of $15.00.
  • A comprehensive benefits package, including paid time off, health insurance, and retirement benefits.
  • Opportunities for career growth and professional development within our organization.
  • A supportive and collaborative work environment, with a focus on teamwork and client satisfaction.


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