Ambulatory Care Coordinator
6 days ago
NYC Health + Hospitals is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception.
We practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Our mission is to deliver high-quality care health services, without exception.
Job Summary
We are seeking an Ambulatory Care Coordinator to join our team
The Ambulatory Care Coordinator will perform routine to moderate difficult registration and financial counseling for all patients in need across the Gotham sites as needed. This position will perform registration of patients and discusses the patient's financial status to determine if assistance is needed to help pay for the care they receive during their visits to the clinic.
Key Responsibilities
1. Performs all clerical work including greeting patients and visitors, scheduling patient appointments and responsible for keeping patients' demographics accurately updated
2. Complete and submit all forms given to the patient upon their first visit, such as HIPAA, Patient Bill of Rights and demographics
3. Assist patients with determining needed financial assistance where applicable, including completing all financial information and/or applications required to make decisions
4. Collect data and perform routine data processing functions, such as status and DNKA's.
5. Performs moderate data entry and data retrieval using electronic systems
6. Answers phone and takes messages for providers and nursing team when necessary. Schedules patients accordingly if necessary
7. Performs clerical work in relation to records, file, and reports using standard work
8. May supervise and instruct a small group engaged in the performance of data entry and retrieval operations
9. Conducts New Patient registrations via the EPIC software application
10. Under the direction of the Coordinating Manager, write off accounts when directed.
11. Opens and closes clinics via the EPIC software application within a set time frame.
12. Reviews and updates all pertinent patient information when opening patient visits via EPIC
13. Schedules patient follow up and sub-specialty appointments as directed by providers, prior to patients exit
14. Reviews and revises templates for scheduling patient appointments
15. Performs all related Receptionist duties, including answering phone, greeting patients and handling patient inquiries
Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
Benefits
NYC Health + Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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