Guest Services Representative

6 days ago


Charlotte, North Carolina, United States Concord Hospitality Full time
Hotel Guest Services Job Description">

This role requires a highly organized and detail-oriented individual who can provide exceptional customer service and support to our guests. As a Front Desk Clerk, you will be responsible for ensuring a seamless check-in and check-out process, as well as responding to guest inquiries and resolving any issues that may arise.

The successful candidate will have a strong understanding of hotel operations and be able to multitask with ease. You will also be responsible for:

  • Managing cash handling and processing procedures
  • Responsible for secure key control and administration
  • Routinely conduct property/security walks

Required Skills and Qualifications

To be considered for this role, you must have:

  • Excellent verbal and written communication skills
  • Knowledge of Microsoft Office products and hospitality guest management systems
  • Good organizational skills and attention to detail

Working at Concord Hospitality

At Concord Hospitality, we value our employees and strive to create a positive work environment. We offer competitive pay and benefits, as well as opportunities for education and professional development.



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