Near Airport Customer Service Representative

3 weeks ago


Charlotte, North Carolina, United States The Parking Spot Full time
Near Airport Customer Service Representative

We are looking for highly motivated and skilled individuals to join our team as Near Airport Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their parking experience is smooth and hassle-free. This part-time role involves working on weekends (Saturdays and Sundays) from 2 pm to 10 pm.

About the Role:

As a Near Airport Customer Service Representative, you will be responsible for welcoming guests, providing assistance at exit and entry lanes, and responding to phone calls and mobile device inquiries. You will also partner with other team members to deliver exceptional guest experiences. Your primary focus will be on delivering outstanding customer service, ensuring that our guests have a positive experience.

Key Responsibilities:
  • Welcome and greet each guest in a friendly and professional manner.
  • Provide quick and pleasant assistance supporting guests at exit and entry lanes.
  • Answer telephones and assist customers using mobile devices while using our services.
  • Partner with all team members to provide the best guest experience.
  • Keep all work areas neat and clean.
  • Assist and educate guests on TPS Spot Club Program and inquiries.
  • Fulfill additional duties as reasonably requested by Management.
Requirements:
  • High school education or equivalent.
  • Previous customer service experience preferred.
  • Ability to verbally communicate clearly in English.
  • Ability to operate Apple technology products including iPhone and iPad tablets.
  • Comfortable using kiosk system and adapt to IT upgrades and changes.
  • Ability to work in inclement weather and stand for most of the shift.
What We Offer:
  • Pay Rate: $13.50/hour with regular bonus opportunities.
  • Weekly Schedule: Part-Time, Saturday & Sunday 2pm - 10pm.
  • Immediate job offers after successful interview and background check.
  • Great tips and regular bonus opportunities for those who are eligible.
  • Consistent schedules.
  • For those who are eligible to enroll: Medical, Vision, Dental, Life Insurance, EAP and 401(k) plan benefits.
  • Paid Time Off, Vacation Pay, and Paid Holidays.
  • Training and professional development opportunities.


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