Guest Service Representative
3 weeks ago
We are seeking a highly skilled Dining Experience Coordinator to join our team at Napa on Providence LLC. As a Dining Experience Coordinator, you will be responsible for ensuring our guests have a memorable dining experience from the moment they walk through our doors.
About Our Team:
Napa on Providence is a vibrant and acclaimed restaurant located in Myers Park, just outside uptown Charlotte. We take pride in offering an unforgettable dining experience, combining exceptional cuisine with top-notch service.
Responsibilities:
- Greet and seat guests with a smile, maintaining a friendly and professional demeanor at all times.
- Manage reservations, both over the phone and in person, and assist with waitlist coordination.
- Provide accurate wait times and escort guests to their tables while ensuring their comfort and satisfaction.
- Effectively communicate with the restaurant team to manage table turnover and customer flow.
- Address guest inquiries and resolve any issues promptly and professionally.
- Maintain a tidy and organized host stand, lobby, and waiting areas.
- Collaborate with the restaurant staff to ensure a seamless dining experience for our guests.
Requirements:
- Proven experience as a Restaurant Host or in a similar role in the hospitality industry.
- Exceptional communication and interpersonal skills.
- A warm, friendly, and outgoing personality.
- Ability to work in a fast-paced and dynamic restaurant environment.
- Strong organizational and multitasking abilities.
- A genuine passion for providing outstanding customer service.
- Flexibility to work evenings, weekends, and holidays as needed.
- Knowledge of reservation management systems (e.g., OpenTable) is a plus.
Compensation:
- $19-$24 per hour competitive hourly wage and opportunities for gratuities.
- A positive and collaborative work environment with a dedicated team.
- Opportunities for professional growth and advancement.
- Discounts on dining at our restaurant for you and your friends and family.
- A chance to be part of an exciting and dynamic dining experience.
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