Guest Service Representative

3 weeks ago


Charlotte, North Carolina, United States Napa on Providence LLC Full time
About the Role:

We are seeking a highly skilled Dining Experience Coordinator to join our team at Napa on Providence LLC. As a Dining Experience Coordinator, you will be responsible for ensuring our guests have a memorable dining experience from the moment they walk through our doors.

About Our Team:

Napa on Providence is a vibrant and acclaimed restaurant located in Myers Park, just outside uptown Charlotte. We take pride in offering an unforgettable dining experience, combining exceptional cuisine with top-notch service.

Responsibilities:

  • Greet and seat guests with a smile, maintaining a friendly and professional demeanor at all times.
  • Manage reservations, both over the phone and in person, and assist with waitlist coordination.
  • Provide accurate wait times and escort guests to their tables while ensuring their comfort and satisfaction.
  • Effectively communicate with the restaurant team to manage table turnover and customer flow.
  • Address guest inquiries and resolve any issues promptly and professionally.
  • Maintain a tidy and organized host stand, lobby, and waiting areas.
  • Collaborate with the restaurant staff to ensure a seamless dining experience for our guests.

Requirements:

  • Proven experience as a Restaurant Host or in a similar role in the hospitality industry.
  • Exceptional communication and interpersonal skills.
  • A warm, friendly, and outgoing personality.
  • Ability to work in a fast-paced and dynamic restaurant environment.
  • Strong organizational and multitasking abilities.
  • A genuine passion for providing outstanding customer service.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Knowledge of reservation management systems (e.g., OpenTable) is a plus.

Compensation:

  • $19-$24 per hour competitive hourly wage and opportunities for gratuities.
  • A positive and collaborative work environment with a dedicated team.
  • Opportunities for professional growth and advancement.
  • Discounts on dining at our restaurant for you and your friends and family.
  • A chance to be part of an exciting and dynamic dining experience.


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