Guest Service Ambassador
13 hours ago
At Marriott Hotels & Resorts, we're not just about serving food and drinks. We strive to craft memorable experiences for our guests that go beyond their expectations.
Job Summary
We are seeking a highly skilled Service Excellence Specialist who will take ownership of delivering exceptional guest service in a fast-paced environment. As a key member of our team, you will be responsible for ensuring that every guest interaction is positive and memorable.
Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Collaborate with the hospitality team to provide world-class service and amenities.
- Maintain a thorough knowledge of hotel services and offerings to effectively address guest inquiries.
Required Skills and Qualifications:
To succeed in this role, you will need:
- A high school diploma or equivalent required; bachelor's degree preferred.
- Minimum 1 year of experience in hospitality or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
Estimated Salary: $45,000 - $65,000 per year
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Discounts on hotel stays and other Marriott perks.
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