Guest Service Ambassador

13 hours ago


Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time
Company Overview
At Marriott Hotels & Resorts, we're not just about serving food and drinks. We strive to craft memorable experiences for our guests that go beyond their expectations.

Job Summary
We are seeking a highly skilled Service Excellence Specialist who will take ownership of delivering exceptional guest service in a fast-paced environment. As a key member of our team, you will be responsible for ensuring that every guest interaction is positive and memorable.

Key Responsibilities:
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with the hospitality team to provide world-class service and amenities.
  • Maintain a thorough knowledge of hotel services and offerings to effectively address guest inquiries.

Required Skills and Qualifications:
To succeed in this role, you will need:
  • A high school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 1 year of experience in hospitality or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Estimated Salary: $45,000 - $65,000 per year

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Discounts on hotel stays and other Marriott perks.


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