IT Customer Support Specialist

2 weeks ago

Denver, Colorado, United States Occidental Petroleum Corporation Full time

Position Overview

The IT Customer Support Specialist plays a crucial role in enhancing the user experience within the Digital Workplace department. This position requires a proactive individual who can effectively engage with business users to assess their needs and identify areas for improvement.

Key Responsibilities

  • Establish and nurture strong relationships with business users to evaluate their strengths, weaknesses, and opportunities for enhancement.
  • Collaborate with various departments to implement new technologies, applications, and tools aimed at improving the overall IT user experience.
  • Diagnose and resolve issues promptly, ensuring clear communication throughout the support process and providing assistance to end-users as necessary.
  • Document and track all incidents and service requests using company-provided tools, guiding users through troubleshooting steps to resolve issues or escalate as needed.
  • Install, configure, and maintain computer hardware, operating systems, and applications, including PCs, peripherals, and other IT equipment.
  • Keep local teams informed about upcoming activities and changes in the IT environment, working closely with IT groups to stay updated on initiatives and challenges.
  • Provide comprehensive documentation and knowledge transfer, including maintaining solution documentation and cross-training team members.
  • Exhibit a strong work ethic and take the initiative on various support projects, adapting to changing business needs.
  • Conduct both formal and informal training sessions for end-users on the use of applications and hardware.
  • Physically handle IT hardware, including servers and UPS systems, as required.

Qualifications

  • Bachelor's degree in Computer Science, Management Information Systems, or a related field.
  • Valid driver's license with no restrictions that would impede driving a company vehicle.
  • Availability for callouts during evenings and weekends as necessary.
  • Exceptional written and verbal communication skills.
  • Strong attention to detail and a solid work ethic.
  • A minimum of 5 years of relevant IT experience.
  • Proficient troubleshooting skills and knowledge in Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, and networking.
  • Ability to communicate effectively with individuals at all levels, including business stakeholders and vendors.
  • A strong customer service orientation with experience in IT support; experience in the oil and gas sector is advantageous.
  • Excellent organizational skills with the ability to prioritize tasks and maintain accurate records.
  • Capability to work independently, manage multiple tasks, and contribute effectively within a team environment.
  • Experience in project management, with the ability to oversee projects and serve as a resource.

Additional Information

Subject to applicable law, all U.S.-based new hires are required to be fully vaccinated for COVID-19 prior to their first date of employment unless an exception has been approved for medical or religious reasons.

This position does not offer relocation assistance or sponsorship for employment-based nonimmigrant visa petitions.

Occidental Petroleum Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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