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Customer Support Specialist

2 months ago

Denver, Colorado, United States Consulting Advantage Ltd Full time
Position Overview

Consulting Advantage Ltd is on the lookout for committed Customer Support Specialists to become part of our vibrant team. If you possess a genuine enthusiasm for assisting others and excel in a dynamic setting, we encourage you to explore this opportunity.

Core Responsibilities:

  • Handle incoming calls and address customer inquiries with professionalism and respect.
  • Deliver accurate information regarding our offerings and services, effectively managing customer concerns.
  • Keep comprehensive records of customer interactions and transactions.
  • Identify and resolve customer issues promptly.
  • Work collaboratively with colleagues and other departments to improve customer satisfaction.
  • Stay informed about product knowledge and company guidelines.
  • Achieve and surpass performance benchmarks, including call handling time, customer satisfaction ratings, and resolution rates.

Required Qualifications:

  • Prior experience in a customer service or call center environment is advantageous.
  • Exceptional verbal communication skills paired with a friendly and approachable attitude.
  • Strong analytical skills and a customer-focused approach.
  • Ability to work well both independently and as part of a team.
  • Experience with CRM systems and Microsoft Office Suite is beneficial.