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Assistant Director, Enrollment Operations

2 months ago

Wellesley, Massachusetts, United States Babson College Full time
About the Role

The Assistant Director, Enrollment Operations will serve as the liaison between Graduate Admissions and Babson's IT and enrollment systems teams. This role is responsible for providing internal support for just-in-time reporting, data, and software training and implementation needs. The successful candidate will help Admissions staff members with both day-to-day and long-term strategic needs related to reporting and analytics for graduate student enrollment.

Key Responsibilities
  • Liaison to Babson's IT team on admissions-related information technology concerns, including data use, data integrity, staff training and development, application testing, and enterprise-work implementation.
  • Develop and manage access to standard and customized reports on the Graduate student enrollment funnel, incoming class statistics, and admissions counselor touch points.
  • Collaborate with the Graduate admissions team on their data and reporting needs, anticipating requirements based on the admissions cycle and responding to custom requests for reports.
  • Provide technical assistance and expertise to colleagues in managing the EnrollmentRX instance, processing application materials, standardizing data objects, and responding to reporting needs.
  • Manage small projects from inception to delivery, communicating work and needs directly to Babson's IT team.
  • Design and manage automated exports and integrations between campus-wide student information systems.
  • Effectively manage the imports of external data from third-party sources and vendors, documenting and mapping the data that enters the system.
  • Provide ongoing training to staff on technical and problem-solving needs, query and report writing, and efficient use of existing and emerging technologies.
  • Serve as a liaison and resource to project managers, developers, QA/testing staff, and other project team members to clarify and resolve issues related to requirement specifications.
  • Assist in the design, management, and implementation of a campus-wide initiative to build an institutional data warehouse.
Requirements
  • Bachelor's Degree or equivalent.
  • Minimum of 4-6 years of experience in enrollment systems management, graduate admission, recruiting, or business analytics.
  • Ability to succeed in a customer-oriented, technology-intensive work environment.
  • Strong analytical, communication, and teamwork skills.
  • Ability to translate business needs into application and operational requirements.
  • Advanced practical experience with management of a Salesforce instance, either directly within an institutional setting or as a partner working closely with institutions of higher education.
  • Ability to understand the uses and storage of institutional data and have a strong desire to enhance the utility of data housed within the Salesforce instance for analytic purposes.
  • Organized and detail-oriented with the ability to prioritize and manage multiple responsibilities.
  • Demonstrated understanding of data structures, extraction, visualization, and data transformation.
  • Proficiency in Microsoft Office (Intermediate to Advanced Excel, Access, PowerPoint, Word, Outlook).
  • Experience with Tableau, PowerBI, Visio, or other data visualization platforms.
  • Ability to envision and propose new methods to perform tasks that support ET&A; work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.
  • Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.