Technical Lead, Order and Account Management

4 weeks ago

Charlotte, North Carolina, United States BrightSpeed Full time
Job Description

We are seeking a highly skilled Technical Lead, Order and Account Management to join our team at Brightspeed. In this role, you will lead small to complex UI business initiatives for orchestration, workflow, activation, and provisioning with a focus on delivering best-in-class user experience.

You will be responsible for the technical delivery and integration management with multiple systems. This includes evaluating and assessing existing architecture and design, providing inputs on addressing challenges, evolving revised architecture and design, and addressing gaps and challenges.

As a Technical Lead, Order and Account Management, your duties and responsibilities will include:

  • Leading small to complex business initiatives for orchestration, workflow, activation, and provisioning with a focus on delivering best-in-class customer experience
  • Own technical delivery and integration management
  • Coordinate and drive the delivery across IT and business partners in a multi-vendor environment through the SDLC - requirements, architecture, design, development, testing, deployment, and support
  • Hands-on involvement as needed in all areas of SDLC - troubleshooting, debugging, verification, and testing, production monitoring, and performance analysis
  • Laying out enterprise architecture and design for systems and applications spanning multiple departments and organizations in Mass Market
  • Evaluating and assessing existing architecture and design, providing inputs on addressing challenges, evolving revised architecture and design addressing the gaps and challenges
  • Reviewing, documenting, and publishing the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
  • Defining the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with the partners
  • Translating business requirements to software specification and requirements
  • Laying out the high-level systems design and specification in an ecosystem involving ERP systems, Databases Cloud, and Web-based applications
  • Tracking and managing IT KPIs and OKRs; leveraging the larger delivery ecosystem to drive target achievement
  • Generating reports and metrics for IT and business reviews, preparing updates for executive leadership
  • Optimizing performance and improving UX of existing components
  • Working closely with senior management, analyzing long-term business goals, and suggesting ways the organization might achieve these goals with technology
  • Influencing, negotiating, building consensus, and aligning with peer engineering, product, business teams, and vendor partners on solutioning and implementation
  • Providing industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualifications:

  • Bachelor's degree in computer science, Engineering, or Equivalent with 10+ years of hands-on industry experience
  • Experience in architecture, design, development, deployment, and support of enterprise systems and applications in a highly scalable and high-performing environment involving web, server, and databases in cloud ecosystem
  • Experience in designing and building rich user interfaces
  • Experience in working with HTML5, CSS, AngularJS, Angular, ReactJS
  • Experience in working with ServiceNow and Service Portal
  • Experience in managing and driving software systems integration and delivery end-to-end through the SDLC - requirements, architecture, design, development, testing, deployment
  • Experience in Jira, Confluence, and SharePoint
  • Experience in Office 360 suite - Excel, Visio, and PowerPoint
  • Experience in full-stack development - web, server, databases in cloud environments
  • 10+ years of experience in software and operations engineering with 5+ years of leadership experience
  • 10+ years of experience in telecom domain, product, and services
  • 7+ years of design and development in the OSS/BSS space around Order Management, provisioning, and activation for Consumer portfolio
  • Proven experience driving delivery in a multi-vendor, multi-organizational environment across IT and Business, multiple time zones
  • Good communication skills, ability to thrive in a dynamic fast-paced environment

Bonus points for:

  • Telecom Provisioning Platform experience
  • Telecom Inventory experience
  • Order Orchestration experience
  • Experience in creating a generic UI framework

Why join us?

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional, and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match, and a host of voluntary benefits.

Diversity, equity, and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. For all applicants, please take a moment to review our Privacy Notices:

  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

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