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Customer Service Representative

2 months ago

Lake Forest, Illinois, United States 1-800-Flowers Family of Brands Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at 1-800-Flowers Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and recommendations to customers
  • Process customer orders and resolve any issues related to order fulfillment
  • Work closely with the customer service team to ensure seamless customer service
  • Meet or exceed customer service metrics and performance standards
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive hourly rate
  • Opportunity to work with a leading brand in the floral and gift industry
  • Chance to develop your customer service skills and advance your career
  • Flexible scheduling and remote work options