Special Order Account Manager

7 days ago


Framingham, Massachusetts, United States Staples Full time
About the Role

As a Promotional Products Account Representative at Staples, you will play a critical role in helping customers build love for their brands with customized merchandise solutions. You will be responsible for organizing daily tasks to meet crucial deadlines and customer service level agreements, while also managing complex projects and anticipating customer needs.

Key Responsibilities
  • Project Management: Organize daily tasks to meet crucial deadlines and customer service level agreements.
  • Attention to Detail: Ensure accuracy and attention to detail in all aspects of the job.
  • Customer Service: Anticipate customer needs by understanding account history and provide exceptional customer service.
  • Order Management: Prepare quotes and process orders through the order entry process.
  • Product Sourcing: Create product ideation by sourcing from approved suppliers, researching industry trends, and working with internal marketing and merchandising teams.
  • Relationship Building: Build relationships with internal teams to provide exceptional customer experience.
  • Communication: Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities.
  • Financial Management: Partner with finance team to facilitate the billing process and settle billing resolutions.
Requirements
  • Education: High School Diploma or equivalent combination of education and related experience.
  • Experience: 2+ years of customer service experience and 2+ years of project management experience.
  • Skills: Excellent communication skills, organizational skills, promotional products merchandising knowledge, purchasing product and vendor negotiation experience, and proficiency in Microsoft programs (Excel, Outlook, Word, and PowerPoint).


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