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Customer Success Team Leader
2 months ago
Chromalloy is a prominent global engineering and solutions provider.
We specialize in delivering aftermarket components, repairs, and solutions that enhance the safety and reliability of aircraft engines and gas turbines.
Our expertise encompasses the development, manufacturing, and repair of essential turbine components across various engine platforms. Our innovative solutions support engines utilized in the aerospace, energy, and defense sectors worldwide.At Chromalloy, our employees are dedicated, passionate problem-solvers who embody our core values every day.
Joining Chromalloy offers a unique opportunity to learn from industry leaders, engage with cutting-edge technologies, and ignite a passion for innovation.
Become part of our team of experts, innovators, and problem-solvers who deliver exceptional solutions for our clients. Be part of something greater with Chromalloy.Role Overview
The Customer Success Manager will be instrumental in promoting teamwork and effectively overseeing the Customer Success team in San Antonio.
We are in search of a seasoned customer service professional who not only leads the team but also engages in daily operations. By taking a hands-on approach, the Customer Success Manager guarantees that our clients consistently receive a seamless experience.We seek an individual who can introduce fresh ideas to our processes and identify avenues for revenue enhancement.
Key Responsibilities:
Lead the local Customer Solutions team, ensuring a consistently high standard of service and customer satisfaction.
Guarantee that the team meets the expected service levels, communication standards, and issue resolution protocols.
Encourage best practices, consistent communication, and effective use of reporting tools.
Design and implement a thorough training and mentorship program for team members.
Identify and execute process improvements for enhanced efficiency and customer experience.
Relay customer feedback internally and externally through regular engagement and surveys.
Utilize customer relationships to uncover revenue growth and retention opportunities while fostering trust and credibility.
Establish and apply structure and processes where they may currently be lacking.
Navigate ambiguity and drive change in situations with limited direct oversight.
Qualifications
Essential Requirements:
Possessing a Bachelor's degree along with a minimum of 3 years of experience in a dynamic, collaborative Customer Success Manager role makes you an ideal candidate for Chromalloy.
Strong leadership and management experience; strategic team development, mentoring, and coaching capabilities.
Management experience in a highly regulated industry or aerospace, with a background in Sales, Business Development, Operations, Quality, or Customer Solutions.
Preferred experience in Six Sigma or lean manufacturing.
Demonstrated decision-making skills and the ability to exercise sound judgment and challenge assumptions when necessary.
Proven adaptability and capacity to manage pressure arising from shifting priorities; meet tight deadlines and reporting obligations.
Effective communication skills to present complex concepts in a clear and compelling manner.
Advanced proficiency in MS Office Suite, particularly MS Excel and PowerPoint.
Additional Information
Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer.
Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental, or physical disability.
Any offer of employment will also be contingent upon the successful completion of a background investigation and drug screening in accordance with company policy and applicable federal and state regulations.
If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and/or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy's determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.
