Customer Success Associate

3 weeks ago


San Antonio, Texas, United States Swivel Full time

About the Role:

Swivel is seeking a talented Customer Success Associate to join our team. As a key member of our customer-facing sales teams, you will leverage your extensive knowledge of Swivel software to support sales and new business growth.

Key Responsibilities:

  • Develop and strengthen relationships with customers within your designated territory.
  • Work with customers to build customer success plans, establishing critical goals to help customers reach their organizational goals and objectives.
  • Partner with accounts teams to uncover cross-selling opportunities.
  • Advocate customer needs to cross-functional teams and manage customer concerns.
  • Identify dissatisfaction risk and collaborate with internal teams to remediate and ensure renewal of contract and high level of customer satisfaction.
  • Create and deliver monthly reports to highlight customer utilization and provide ongoing recommendations for further optimization.
  • Assist customers with understanding how to utilize the software by conducting quarterly training workshops highlighting existing features, and new features and functionalities delivered by product teams.
  • Facilitate completion of setup forms, a successful transition to implementation, and conducts on-boarding training for new and existing customers.

Requirements:

  • Bachelor's degree in Business with a concentration in Business Administration, Business Management, Marketing, and or Finance field of study from an accredited college or university.
  • Minimum of five (5) years of customer service and satisfaction.
  • Great interpersonal skills, bring a positive attitude, and effectively collaborate with others within the organization.
  • Minimum of two (2) years in Customer Success Management, Account Management, or Sales, and a strong track record of retaining existing clients and contributing to the sales growth within the organization.
  • Proficient knowledge of business processes, applicable laws, and regulations.
  • Working knowledge of SaaS ecosystem.
  • Proficient knowledge of CRM software utilization.
  • Advanced organizational, planning, and multi-tasking skills.
  • Advanced collecting and analyzing data skills.
  • Advanced negotiation skills.
  • Advanced managing priorities and deadlines and problem-solving skills.
  • Able to communicate and interact effectively in verbal and written communication.
  • Able to work collaboratively and build relationships.
  • Able to analyze, organize and prioritize work.
  • Able to be adaptable.
  • Proficient Microsoft Office skills, including Outlook, Word, and Excel.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Able to type 35 WPM.
  • Able to travel locally or nationally by car or plane.
  • Sit for long periods of time performing sedentary activities.
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

What We Offer:

  • Competitive overall compensation package.
  • Work/Life balance.
  • Employee engagement activities and recognition awards.
  • Years of Service awards.
  • Career enhancement and growth opportunities.
  • Leadership Academy and Mentor Program.
  • Continuing education and career certifications.
  • Variety of healthcare coverage options.
  • Traditional and Roth 401(k) retirement plans.
  • Lucrative Wellness Program.

Additional Information:

Swivel is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, Swivel does not hire tobacco users as allowed by law.



  • San Antonio, Texas, United States Insight Global Full time

    Job Title: Customer Success AssociateJob Summary: We are seeking a highly skilled Customer Success Associate to join our team at Insight Global. This role will involve acting as a liaison between our lab operations team and clients, troubleshooting and resolving client issues over the phone and via email.Key Responsibilities:Act as a liaison between the lab...


  • San Antonio, Texas, United States Swivel Full time

    About the Role:Swivel is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer-facing sales teams, you will leverage your extensive knowledge of Swivel software to support sales and new business growth. Your primary responsibility will be to work with customers to build customer success plans, establishing...


  • San Antonio, Texas, United States SWBC Full time

    About the Role:SWBC is seeking a talented Customer Success Associate to join our team. As a key member of our customer-facing sales teams, you will leverage your extensive knowledge of SWIVEL software to support sales and new business growth.Key Responsibilities:Build customer success plans, establishing critical goals, to help customers reach their...


  • San Antonio, Texas, United States SWBC - Southwest Business Corporation Full time

    Customer Success at SWBCAs a Customer Success Associate at SWBC - Southwest Business Corporation, you will play a vital role in developing and strengthening relationships with customers within your designated territory. Your primary responsibility will be to ensure customer satisfaction and retention, driving long-term growth and revenue for the company.Key...


  • San Antonio, Texas, United States SWBC - Southwest Business Corporation Full time

    Customer Success at SWBCAs a Customer Success Associate at SWBC - Southwest Business Corporation, you will play a vital role in developing and strengthening relationships with customers within your designated territory. This position requires a unique blend of business acumen, communication skills, and technical knowledge to ensure customer satisfaction and...


  • San Antonio, Texas, United States Insight Global Full time

    Customer Success Associate - Liaison RoleWe are seeking a highly skilled Customer Success Associate to join our team in San Antonio, TX. As a liaison between our lab operations team and clients, you will be responsible for troubleshooting and resolving client issues over the phone and via email. Your primary goal will be to ensure seamless communication and...


  • San Antonio, Texas, United States Centage Full time

    Centage is a trusted name in FP&A software, offering products like Budget Maestro, Planning Maestro, and Analytics Maestro.The Customer Success Manager will be responsible for ensuring customer satisfaction, customer retention, analyzing customer data, building and maintaining relationships, and providing exceptional customer service on a daily basis.Key...


  • San Antonio, Texas, United States Pro-Vigil, Inc Full time

    Job SummaryPro-Vigil, Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Outside Sales Team, you will be responsible for ensuring excellent customer service and driving sales growth.Key ResponsibilitiesProvide exceptional customer service and support to our clientsWork closely with Outside Sales/Territory...


  • San Antonio, Texas, United States Papa John's Full time

    Papa John's is a dynamic and fast-paced work environment where you'll have the opportunity to excel in a team-oriented setting. As a Customer Service Associate, your key responsibilities will include preparing ingredients and taking orders to ensure prompt and accurate service to our customers.We're committed to providing exceptional customer experiences,...


  • San Antonio, Texas, United States Capital Group Full time

    We are seeking a highly motivated and detail-oriented Customer Service Associate to join our Learning Enablement team at Capital Group.The ideal candidate will have a strong analytical mindset and be able to conduct analysis on existing work intake governance processes to recommend and implement a consistent and easy-to-use process for multiple...


  • San Antonio, Texas, United States Valero Energy Corporation Full time

    Customer Resolution Associate Job DescriptionValero Energy Corporation is seeking a Customer Resolution Associate to join the Customer Support Services team at the Valero Headquarters in San Antonio, Texas. This position provides prompt and professional customer service to a wide-ranging base of Wholesale Marketing customers through email, phone, and/or...


  • San Antonio, Texas, United States Republic National Distributing Company Full time

    Job Title: Customer Service Associate IIRepublic National Distributing Company (RNDC) is a family-owned business with a rich history dating back before Prohibition. Our success is built on our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant and inclusive culture, providing a workplace experience that makes our...


  • San Antonio, Texas, United States Lucifer Lighting Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Lucifer Lighting Company. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Develop and maintain strong relationships with our customers to ensure their satisfaction and...


  • San Antonio, Texas, United States The UPS Store # Full time

    Looking for a career that combines customer service with hands-on skills? Look no further than The UPS Store #. As a Customer Service Associate, you'll be the face of our business, helping customers with their shipping and packaging needs. You'll learn how to professionally pack a box and ship it across the country, or the world. Our team recently shipped an...

  • Sales Associate

    4 weeks ago


    San Antonio, Texas, United States Famous Footwear Full time

    Famous Footwear Job DescriptionAs a Sales Associate at Famous Footwear, you will be responsible for creating a welcoming environment for customers and building rapport with them to understand their preferences. You will provide personalized assistance throughout the customer's shopping experience and address product-related issues promptly and...

  • Sales Associate

    4 weeks ago


    San Antonio, Texas, United States McCoy's Building Supply Full time

    Job Summary:The Sales Associate will provide exceptional customer service by assisting customers with purchasing merchandise. This role requires excellent communication skills, the ability to operate a cash register, and knowledge of building products and local building codes.Key Responsibilities: Greet and interact with customers to understand their needs...

  • CDL Driver

    4 weeks ago


    San Antonio, Texas, United States Bluelinx Corporation Full time

    Drive Your Success with BlueLinxAt BlueLinx, we're committed to the success and safety of our drivers. As a CDL driver, you'll be part of a community that's supported at every turn and empowered to steer towards a bright future.Why Drive for BlueLinx:Home every night and weekend, so you can be with your family$25.29 per hourFirst shift hoursFlatbed and...


  • San Antonio, Texas, United States San Antonio Water System Full time

    Job SummaryThe Senior Customer Service Associate plays a key role in maintaining and fulfilling all responsibilities of the Customer Service Associate position. This includes providing exceptional customer service, resolving customer complaints, and serving as a resource person for internal teams.Key ResponsibilitiesProvide timely and effective customer...


  • San Antonio, Texas, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience. Additionally, you will be responsible for operating the cash register, performing multi-function operations of fuel consoles and lottery...


  • San Antonio, Texas, United States Mohawk Industries Inc Full time

    Job Title: Customer Service Warehouse AssociateAt Mohawk Industries, Inc., we are seeking a highly skilled and detail-oriented Customer Service Warehouse Associate to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing warehouse operations, and ensuring the smooth flow of goods...