Customer Engagement Attendant

1 week ago


Mineral Wells, Texas, United States Brookshire Full time

Position Overview

The Checkout Service Specialist plays a vital role in enhancing customer experience by facilitating efficient checkout processes. This position involves direct interaction with customers, guiding them through self-service options, and ensuring the self-checkout areas are well-maintained and operational.

Key Responsibilities

  • Remain consistently available at the self-checkout entrance to assist customers as needed.
  • Guide customers to the appropriate self-checkout stations based on their payment preferences.
  • Address customer inquiries and resolve issues with precision and care.
  • Oversee the scanning and labeling of items in customer carts.
  • Alert support staff to assist customers requiring carry-out services.
  • Maintain a clean and safe shopping environment in accordance with company safety standards.
  • Comply with all relevant regulations regarding the sale of restricted items.

Required Skills and Qualifications

  • Basic knowledge of cash register functions.
  • Familiarity with payment processing policies and procedures.
  • Strong mathematical skills and accuracy in counting.
  • Aptitude for quickly learning new technology and systems.
  • Exceptional communication abilities with customers and team members.
  • Capability to manage multiple tasks in a dynamic environment.
  • High attention to detail and accuracy.
  • Willingness to work flexible hours, including evenings and weekends.

Education and Experience

  • On-the-job training will be provided.
  • Must be at least 16 years of age.
  • Certifications may be required based on local regulations.

Physical Requirements

  • Good vision, hearing, and fine motor skills are essential.
  • Ability to lift items weighing up to 75 lbs on occasion.
  • Frequent bending, kneeling, and movement of objects.
  • Regular attendance is required.

Work Environment

  • Position is based in a retail store setting.
  • Occasional exposure to cleaning products may occur.
  • Noise levels can vary throughout the workday.

Brookshire Grocery Company is dedicated to fostering a safe and inclusive workplace. We are an Equal Opportunity Employer, committed to diversity and inclusion within our workforce.



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