Customer Engagement Attendant
1 week ago
Position Overview
The Checkout Service Specialist plays a vital role in enhancing customer experience by facilitating efficient checkout processes. This position involves direct interaction with customers, guiding them through self-service options, and ensuring the self-checkout areas are well-maintained and operational.
Key Responsibilities
- Remain consistently available at the self-checkout entrance to assist customers as needed.
- Guide customers to the appropriate self-checkout stations based on their payment preferences.
- Address customer inquiries and resolve issues with precision and care.
- Oversee the scanning and labeling of items in customer carts.
- Alert support staff to assist customers requiring carry-out services.
- Maintain a clean and safe shopping environment in accordance with company safety standards.
- Comply with all relevant regulations regarding the sale of restricted items.
Required Skills and Qualifications
- Basic knowledge of cash register functions.
- Familiarity with payment processing policies and procedures.
- Strong mathematical skills and accuracy in counting.
- Aptitude for quickly learning new technology and systems.
- Exceptional communication abilities with customers and team members.
- Capability to manage multiple tasks in a dynamic environment.
- High attention to detail and accuracy.
- Willingness to work flexible hours, including evenings and weekends.
Education and Experience
- On-the-job training will be provided.
- Must be at least 16 years of age.
- Certifications may be required based on local regulations.
Physical Requirements
- Good vision, hearing, and fine motor skills are essential.
- Ability to lift items weighing up to 75 lbs on occasion.
- Frequent bending, kneeling, and movement of objects.
- Regular attendance is required.
Work Environment
- Position is based in a retail store setting.
- Occasional exposure to cleaning products may occur.
- Noise levels can vary throughout the workday.
Brookshire Grocery Company is dedicated to fostering a safe and inclusive workplace. We are an Equal Opportunity Employer, committed to diversity and inclusion within our workforce.
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