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Customer Service Representative

2 months ago

Mineral Wells, Texas, United States Security Finance Full time

About Us

Security Finance is a leading provider of financial services, dedicated to helping individuals and communities achieve financial stability and success.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, marketing for new and continued customer business, and preparing and processing loans and income tax returns.

Key Responsibilities

  • Customer Service
    • Provide outstanding customer service to our clients, both on the phone and in-person.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Marketing and Sales
    • Market for new and continued customer business, identifying opportunities to increase sales and revenue.
    • Develop and implement effective marketing strategies to promote our services and products.
  • Loan and Tax Preparation
    • Prepare and process loans and income tax returns, ensuring accuracy and compliance with regulatory requirements.
    • Work closely with customers to understand their financial needs and provide personalized solutions.

What We Offer

  • Competitive Compensation and Benefits
    • A competitive salary and benefits package, including medical insurance, dental, life insurance, short-and long-term disability, profit sharing, and 401k with company matching.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement, with a focus on developing your skills and expertise.
  • Community Involvement
    • Participate in community outreach and engagement initiatives, helping to build strong relationships with our customers and the wider community.

Requirements

  • Customer Service Experience
    • Previous experience in customer-facing roles, with a focus on providing exceptional service and resolving customer complaints.
  • Financial Services Knowledge
    • Basic knowledge of financial services and products, with a willingness to learn and develop your skills.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.

Working Environment

We offer a dynamic and supportive working environment, with a focus on teamwork and collaboration. Our offices are conveniently located, making it easy for you to get to work and enjoy a healthy work-life balance.