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Food Service Lead

2 months ago

Mineral Wells, United States IHOP Full time

Position: Food Service Lead

Reports to: Store Manager/Assistant Manager

Purpose of Position: To provide excellent customer service in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. The Food Service Lead will be responsible for all tasks and responsibilities relating to the ordering, pricing, labeling, preparation, rotation, presentation and serving of hot and cold food products while following all applicable Brand standards.

1.Availability: Must be available to work various shifts including evenings and weekends as required by Store Management in order to provide exceptional customer service. The Food Service Lead will need to be available to work during peak customer hours to increase food sales by providing fresh and available product.

2.Safety: Actively practice and enforce all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests.

In the event of an employee or guest injury, report itimmediately to Store Management.

3.Guests: Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar. Acknowledge a Guest leaving the store by using an exit statement such as: "Thank you, please come again, have a nice day." Set the example and ensure that fellow employees are doing the same.

Ensure a high standard of Guest satisfaction is maintained at all times through prompt, courteous and knowledgeable service in all areas of the store, not exclusive to the check-out/serving area.

Respond quickly with courtesy and professionalism when resolving guest complaints on your shift. Report any customer dissatisfaction to Store Management.

4.Image:Maintain a food service atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond.

Always be in proper dress code, including but not limited to: name badge, proper attire, apron, hat/visor,gloves, footwear, and jewelry as per Policy or general appearance in violation of company Policy.

Display a consistent team oriented demeanor at all times by maintaining clear channels of communication with Store Management, fellow co-workers, employees and Guests in compliance with Company policies.

Store Exterior:Maintain a clean and attractive exterior of the store location by consistently wiping down trash receptacles, removing excessive signage from windows, cleaning windows, keeping counter areas which can be viewed from the outside neat and orderly and sweeping the lot on a daily basis.

Store Interior:Maintain the interior of the store in a clean and attractive manner daily by completing all tasks on the shift duty checklist. Ensure the office is neat, clean, organized

and all confidential information is secured at all times. Ensure all employees are constantly monitoring the dining area for trash or spills and that trash cans are emptied as needed.

As Food Service Lead, ensure that all cleaning/maintenance tasks assigned by Store Management are completed by end of shift.

5.Training:Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction.

Assist Store Management by training and retraining employees in a manner consistent with Par Mar/Brand Goals, Policies, Procedures and Image. Assist in training and directing employees and lead by example to meet daily expectation in cash control, cleanliness, organization, food preparation and handling and inventory control in a manner which is conducive to building repeat business.

Comply with daily expectations with state, local and federal laws and regulations of the governing health department.

6.Compliance: Ensure compliance with all laws pertaining to applicable rules, regulations and necessary controls, including but not limited to: alcohol, tobacco, (training required for ALL employees of Par Mar) health department, etc. Assist in the investigation and resolution of food quality and service complaints.

A.Properly place all waste in the designated area for tracking by Management.

B.Inspect food and food preparation to maintain quality standards, freshness, taste, timelypreparation and sanitation regulations Standards to prevent illness and/or injury.

C.Ensure all equipment is cleaned and sanitized at the close of the day.

D.Follow all recipe guidelines and portion control at all times.

E.Ensure food preparation levels are completed for the next shift; properly dated and stored.

F.Maintain excellent personal hygiene according to company and industry standards, at all times.

G.Obtain the state "Food Handlers Card" where applicable by law and regulation.

Follow, promote and enforce the Company Policies and Procedures at all times in a manner which supports the Company Mission Statement and Image Standards. Report any Policy discrepancies to the Store Management.

Smoking: It isthe policy of Par Mar Stores to support its employees in complying with all federal, state and local laws and regulations regarding the sale and use of tobacco and tobacco products. Smoking any form of tobacco products including e cigarettes and hookahs are prohibited in Par Mar Stores including in front of ANY Par Mar Store entrance. It is not permitted according to Local, State and Federal Laws and Regulations. Set the expectation in your store in regards to break times and procedures. Enforce any violations of this Policy.

Alcohol: It is the policy of Par Mar Stores to support its employees in complying with all federal, state and local laws and regulations regarding the sale and use of alcoholic beverages. Enforce and report any Policy discrepancies to Store Management.

7.Loss Prevention: Effectively control loss prevention by following company policies and procedures and practice honesty in the workplace at all times and reporting all dishonest findings to Store

Management.

Where applicable, complete assigned paperwork in an accurate, neat and timely manner which exhibits a high level ofexpertise. Assist Store Management by looking for discrepancies by observingloss trends utilizingreports and viewing video.

Ensure the accurate handling of company assets, including but not limited to: cash over/shorts,inventory shrink, merchandise handing, store profitability, minimizing controllable store expenses and Guest service in accordance with Company Standards. Report all dishonest findings to the StoreManagement.

Perform cost food inventories and ordering product as assigned by StoreManagement:

A.Review weekly SACU and perpetual inventory with management.

B.Hold location inspections within or above standards set by Brand and Par Mar Stores.

8.Par Mar Store Promotions: Support and promote with all employees Par Mar Stores Special Promotions andEvents. Promote good will on behalf of Par Mar Stores by attending community events including any Loyalty Program set by the Company.

9.Receiving Merchandise: Properly receive all merchandise and accurately complete all invoices pertaining to the merchandise in a manner which maximizes inventory control as stated in the Company Standards. Assist Store Management by ensuring merchandise received matches invoices.

10.Vendor Procedures: Ensure proper vendor procedures are followed at all times to protect Company assets and merchandise the store in a manner which will supports Company Guest satisfaction policies and Image Standards. Verify that the merchandise matches invoices.