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Customer Service Advocate
2 months ago
About V3 Electric
V3 Electric is a young and dynamic company disrupting the energy industry. We believe in freedom of choice and are committed to bringing innovation, a better customer experience, and lower prices to the market.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team. As the voice of the company to our existing customers, you will be responsible for providing exceptional customer service, resolving issues, and building strong relationships.
Responsibilities
- Greet customers over the phone or email and engage in conversation to determine their needs.
- Identify, research, and resolve customer issues or complaints in a timely and professional manner.
- Follow procedures for documenting customer interactions and follow up on tasks when necessary.
- Build a rapport with customers and provide a positive experience.
Qualifications
- Clear and effective verbal and written communication skills.
- Friendly and outgoing personality.
- Genuinely enjoys helping others.
- Excellent problem-solving skills.
What We Offer
A permanent full-time position with room to grow within the company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
