IT Service Management Specialist
4 weeks ago
We are seeking a highly skilled IT Service Management Specialist to join our team at Blue Shield of California. As a key member of our IT Service Management team, you will play a critical role in ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities- Coordinate and work in partnership with the business and IT teams to deliver high-quality IT services
- Act as a trusted advocate to technology specialists in designated areas and work well with them to provide collaborative, achievable, and effective solutions
- Drive restoration of services and potential root cause identification of incidents and outages
- Adopt/lead a business and customer-oriented approach to delivering services and cost optimization while focusing on quality improvements
- Ensure that the deployed IT services are aligned to the business needs and actively support them, and that IT solutions underpin, and anticipate, the business processes
- Partner with the IT Business Portfolio Owners as an IT agent for change to facilitate business transformation
- Be one of the first points of contact for service escalations to support swift decision making and course correction
- Build relationships at Director and Executive level across BSC and partners/vendors and provide regular, clear communications
- Input to and influence evolution of Service Designs to mature service quality based on learnings from incidents and problems experienced
- Oversee performance against committed SLAs and SLOs
- Lead the investigation, diagnosis, root cause analysis phases for critical service outages affecting Business Domains supported
- Recommend best fit solutions (which may be over phases and short/medium/longer term timelines) and drive cross-functional IT teams to implement these solutions
- Actively manage IT Incidents as the incident coordinator, ensuring timely and appropriate solutions to issues are delivered resulting in improved quality and increased customer satisfaction
- Requires a Bachelor's degree and at least 7 years related experience or equivalent combination of education and experience
- Strong communication skills and an ability to articulate complex architectures to non-technical audiences
- Strong understanding of business domains and applications supporting these domains (membership, claims, billing, etc.)
- Ability to deep dive on technical issues and provide guidance towards resolution
- Service delivery experience with large-scale, enterprise IT systems
- Full stack awareness and the ability to identify and diagnose issues at multiple layers
- Ability to operate in a high-pressure environment and be comfortable explaining complex technical issues to senior management and above
- Excellent and proven problem-solving and investigative analysis, root cause analysis skills
- Ability to effectively present information, business case, change recommendations, and respond to questions from groups of managers and customers
- Understanding of the healthcare industry and evolution of technologies to support that industry to maintain perspective of future innovation preferred
- Familiarity with DevSecOps methodologies is a plus
- Current knowledge of techniques and technologies in continuous integration, continuous deployment, and continuous assessment preferred
- Experience implementing Site Reliability Engineering (SRE) methodologies preferred
- Experience implementing and supporting cloud solutions for infrastructure and applications preferred
- Experience using monitoring tools such as Splunk, Dynatrace, Big Panda, and others useful in root cause analysis for application or infrastructure issues preferred
- Hands-on experience using reporting and analysis software like Service Now, Tableau, and to analyze data and generate reports based on focused data sets preferred
- ITIL ITSM v4, CMMi, and/or Lean Six Sigma certification
Blue Shield of California is a nonprofit health plan dedicated to providing high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
We strive to make a positive change across our industry and communities - join us
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office
- Hybrid - In a business unit-approved office a few times per week to 3 days per week, on average
- Office - In a business unit-approved office 4+ days a week, on average. If the role you're applying for is deemed an Essential Role, the company has determined that the role can only be performed in a Blue Shield office or in the field and would require you to meet the office worker classification.
Physical Requirements:
Office Environment - roles involving part to full-time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of the workday.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, or disability status and any other classification protected by Federal, State, and local laws.
-
IT Service Management Specialist
3 weeks ago
El Dorado Hills, California, United States Blue Shield Of California Full timeAbout the RoleThe IT Service Management team at Blue Shield of California is seeking a highly skilled IT Service Analyst, Consultant to join our team. As a key member of our team, you will be responsible for facilitating, investigating, diagnosing, and resolving IT service incidents and outages.Key ResponsibilitiesCoordinate and work in partnership with the...
-
IT Service Delivery Specialist
4 weeks ago
El Dorado Hills, California, United States Blue Shield Of California Full timeJob Title: IT Service Delivery SpecialistAbout the Role:We are seeking an experienced IT Service Delivery Specialist to join our team at Blue Shield of California. As an IT Service Delivery Specialist, you will be responsible for delivering high-quality IT services to our customers. This includes coordinating and working in partnership with the business and...
-
Customer Service Representative
4 weeks ago
El Dorado Hills, California, United States The Management Trust Full timeThe Management Trust is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service and quality administrative support to all Resort visitors.Key Responsibilities:Respond to phone inquiries using information/guidance...
-
Multi-Site Leasing Specialist
3 weeks ago
El Dorado Hills, California, United States Realty Center Management Full timeJob SummaryWe are seeking a highly skilled Leasing Consultant to join our team at Realty Center Management. As a Leasing Consultant, you will be responsible for assisting the property manager and assistant manager with the day-to-day operations to ensure financial performance of the building and/or apartment community.Key ResponsibilitiesAssist with...
-
PC Support Specialist
4 weeks ago
El Dorado Hills, California, United States Blue Shield Of California Full timeAbout the RoleWe are seeking a highly skilled PC Technician Support Specialist to join our Technology Services and Operations team. As a Technical Support Specialist, you will play a critical role in supporting all end point systems and technology, providing exceptional customer experience, and contributing to the growth and development of our team.Key...
-
Medical Care Specialist
3 weeks ago
El Dorado Hills, California, United States LuxeMdspa Full timeWe are seeking a highly skilled Medical Care Specialist to join our LuxeMdspa team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and working collaboratively with our medical professionals to deliver high-quality services.Key Responsibilities:Diagnose and treat acute, episodic, or chronic...
-
Client Liaison Specialist
3 weeks ago
El Dorado Hills, California, United States National Guard Employment Network Full timeJob Title: Client Liaison SpecialistJob Summary:As a Client Liaison Specialist at National Guard Employment Network, you will serve as the primary client liaison for high complexity clients. You will solicit senior management input from the client on new business directives within their firm and the associated product requirements. You'll monitor the...
-
Care Manager
4 weeks ago
El Dorado Hills, California, United States Blue Shield of California Full timeYour RoleThe Care Management team at Blue Shield of California plays a vital role in supporting the mission of the department, which is to provide comprehensive support to patients in maintaining health and wellness in the outpatient setting.As a Senior Care Manager, you will report to the Manager of Care Management and be responsible for ensuring that...
-
Regional Support Specialist
4 weeks ago
El Dorado Hills, California, United States Anywhere Real Estate Full timeRegional Support SpecialistThe Regional Support Specialist plays a vital role in driving the success of our key principle of helping our agents live exceptional lives. This position is responsible for providing critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents.Key...
-
Care Manager Coordinator
6 days ago
El Dorado Hills, California, United States Blue Shield of California Full timeJob SummaryThe Care Management team at Blue Shield of California supports the mission of providing support to patients in maintaining health and wellness in the outpatient setting. As a Senior Care Manager, you will report to the Manager of Care Management and ensure that services are provided based on standardized procedures, including coordination of care...
-
Care Manager
4 weeks ago
El Dorado Hills, California, United States Blue Shield of California Full timeYour RoleAt Blue Shield of California, we are seeking a highly skilled Care Manager to join our team. The Care Manager will play a critical role in supporting the mission of our department, which is to provide exceptional care to our patients in the outpatient setting.The Senior Care Manager will report to the Manager of Care Management and will be...
-
Solar Energy Account Manager
4 weeks ago
El Dorado Hills, California, United States V3 Electric Full timeJob DescriptionAt V3 Electric, we're seeking a highly skilled Account Specialist to join our team. As the primary point of contact for our clients, you will be responsible for ensuring their needs are met with professionalism, efficiency, and care.Key Responsibilities:Act as the primary point of contact for clients, addressing questions, concerns, and...
-
Procurement and Inventory Management Specialist
4 weeks ago
El Dorado Hills, California, United States Syndeo Staffing Full timeJob OverviewSyndeo Staffing is seeking a skilled Procurement and Inventory Manager to join a family-owned ag-fertilizer supply company in El Dorado, KS. This is a direct hire opportunity.The Procurement and Inventory Manager will be responsible for sourcing, purchasing, and supplier management, as well as overseeing inventory management processes, including...
-
Technical Support Specialist
3 weeks ago
El Dorado Hills, California, United States Blue Shield Of California Full timeJob SummaryThe Technology Services and Operations team at Blue Shield Of California is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for assisting our customers with endpoint systems and technology.Key ResponsibilitiesProvide technical support to customers via phone, email, or...
-
Clinical Quality Specialist
3 weeks ago
El Dorado Hills, California, United States Blue Shield of CA Full timeYour RoleThe Clinical Support team at Blue Shield of California partners closely with providers utilizing the Primary Care Hybrid or Fee-for-Service Plus payment models. These models incentivize high-quality care and enhance outcomes for patients, making them critical components of our value-based care strategy. As a Clinical Quality Specialist, you will...
-
Combat Operations Specialist
3 weeks ago
El Dorado Hills, California, United States Army National Guard Full timeJob Title: Combat Operations SpecialistJob Summary: We are seeking a highly skilled Combat Operations Specialist to join our team at the Army National Guard. As a member of our team, you will be responsible for conducting combat operations, including reconnaissance, mine operations, and communication equipment maintenance.Key Responsibilities:Assist in...
-
Diagnostic Imaging Specialist
3 weeks ago
El Dorado Hills, California, United States South Arkansas Regional Hospital Full timeJob SummarySouth Arkansas Regional Hospital is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for performing echocardiograms, TEE, stress echo's, arterial, carotid dopplers, and other diagnostic exams using specialized ultrasound equipment.Key ResponsibilitiesPerform ultrasonic...
-
PC Support Specialist
4 weeks ago
El Dorado Hills, California, United States Blue Shield of California Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Blue Shield of California. As a key member of our Technology Services and Operations team, you will be responsible for providing top-notch technical support to our customers, ensuring their computer issues are resolved efficiently and...
-
Clinical Support Specialist
3 weeks ago
El Dorado Hills, California, United States Blue Shield of CA Full timeJob SummaryThe Clinical Support Specialist will play a pivotal role in guiding independent primary care practices to fully leverage the benefits of Blue Shield of California's value-based care strategy. This role supports practices in optimizing clinical quality and performance under the Primary Care Hybrid and Fee-for-Service Plus payment models.Key...
-
Medical Care Specialist
3 weeks ago
El Dorado Hills, California, United States LuxeMdspa Full timeJob DescriptionWe are seeking a highly skilled Nurse Practitioner/Physician Assistant to join our team at LuxeMdspa.As a key member of our healthcare team, you will be responsible for providing high-quality patient care, diagnosing and treating acute, episodic, or chronic illnesses, and prescribing necessary medications and...
