IT Service Management Specialist
2 days ago
We are seeking a highly skilled IT Service Management Specialist to join our team at Blue Shield of California. As a key member of our IT Service Management team, you will be responsible for ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities- Coordinate and work in partnership with the business and IT teams to deliver high-quality IT services
- Act as a trusted advocate to technology specialists and work collaboratively to provide effective solutions
- Drive restoration of services and identify root causes of incidents and outages
- Adopt a business-oriented approach to delivering services and cost optimization while focusing on quality improvements
- Ensure that deployed IT services are aligned to business needs and actively support them
- Partner with IT Business Portfolio Owners to facilitate business transformation
- Be a key point of contact for service escalations to support swift decision-making and course correction
- Build relationships at Director and Executive levels across BSC and partners/vendors
- Input to and influence the evolution of Service Designs to mature service quality
- Oversee performance against committed SLAs and SLOs
- Requires a Bachelor's degree and at least 7 years of related experience or equivalent combination of education and experience
- Strong communication skills and ability to articulate complex architectures to non-technical audiences
- Strong understanding of business domains and applications supporting these domains
- Ability to deep dive on technical issues and provide guidance towards resolution
- Service delivery experience with large-scale, enterprise IT systems
- Full-stack awareness and ability to identify and diagnose issues at multiple layers
- Ability to operate in a high-pressure environment and explain complex technical issues to senior management and above
- Excellent problem-solving and investigative analysis, root cause analysis skills
- Ability to effectively present information, business case, change recommendations, and respond to questions from groups of managers and customers
Blue Shield of California is a nonprofit health plan dedicated to ensuring all Californians have access to high-quality healthcare at a sustainably affordable price. We are transforming healthcare in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
We strive to create a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve.
Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
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