LMS Support Specialist

8 hours ago


Marquand, Missouri, United States Tata Consultancy Services Full time
Job Title

Success Factor LMS Support Specialist

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Success Factor LMS Support Specialist. As a key member of our support team, you will be responsible for providing top-notch support to our customers, ensuring their Success Factor LMS system is running smoothly and efficiently.

Key Responsibilities
  • Business Requirements Evaluation

Evaluate business requirements to understand customer needs and develop effective solutions.

ITIL Process Execution

Follow ITIL processes to execute support activities, ensuring timely and efficient resolution of customer issues.

Incident Management

Work on incidents, changes, and service requests created by customers within agreed service level agreements (SLAs).

Troubleshooting and Solutioning

Troubleshoot issues and provide proactive solutions and user guidance to customers.

Vendor Interaction

Interact with vendors regarding system upgrades, break-fix, performance, availability, and system uptimes.

Project Documentation

Maintain project documentation, including validation documents and knowledge enhancement documents (KEDBs), and adhere to customer quality policies and procedures.

Status Updates and Service Improvement

Present weekly and monthly status updates to customers and provide service improvement suggestions.

Team Collaboration

Collaborate with team members to discuss ideas, improvements, and efficient service delivery.

Requirements
  • Experience

5+ years of experience in a similar role, with a strong background in Success Factor LMS and ITIL processes.

Skills

Excellent communication and presentation skills, with the ability to work independently and as part of a team.

Technical Skills

Strong knowledge of SQL and scripting, with experience in learning content development an advantage.

Language

The primary language for this role is en-US.



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