Technical Support Specialist
1 week ago
Company Overview:
Founded in 1997, Albertelli Law has evolved from a small legal practice into a prominent nationwide law firm, delivering efficient and effective legal representation to some of the largest financial institutions in the country.
Headquartered in Tampa, FL, our firm is led by a team of experienced professionals across a 17-state footprint, allowing us to meet the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial entities.
Our extensive range of services encompasses appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and a variety of other specialized legal services tailored to our clients' unique requirements.
At Albertelli Law, we are committed to community engagement and positive outreach. Our team actively participates in charitable initiatives, provides pro bono legal assistance, and volunteers in the communities we serve, fostering a culture of involvement and ensuring our impact is felt where it matters most.
Position Overview:
The Desktop Support Technician plays a crucial role in delivering technical assistance and support to end-users facing various hardware and software challenges. Responsibilities include troubleshooting and resolving issues related to desktops, laptops, printers, mobile devices, and other peripherals. The Technician will also be responsible for installing and configuring new hardware and software, as well as providing training and guidance to users.
Key Responsibilities:
- Deliver prompt and effective technical support to end-users through various communication channels.
- Diagnose and resolve hardware and software issues pertaining to desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, and maintain computer hardware and software systems.
- Assist in the deployment of new hardware and software solutions.
- Provide training and guidance to end-users on various technical aspects.
- Create and maintain documentation related to technical support processes.
- Manage inventory of computer hardware and software assets.
- Stay updated on the latest technologies and trends within the IT sector.
- Adapt to changing duties and responsibilities as needed.
Qualifications:
- Associate's degree in computer science, a related field, or equivalent experience.
- A minimum of 2 years of experience in a desktop support capacity.
- Strong knowledge of computer hardware and software, including Windows operating systems and Microsoft Office Suite.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work independently as well as collaboratively within a team.
- Proficient in prioritizing and managing multiple tasks simultaneously.
- Capable of working under pressure and meeting deadlines.
- CompTIA A+ certification is preferred.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to sit or stand for extended periods.
- Ability to bend, stoop, and kneel as necessary.
Work Environment:
- Primarily an office setting.
- May require occasional work outside of standard business hours.
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