Business Relationship Manager
2 days ago
Sealed Air Corporation is a global leader in packaging solutions, dedicated to creating a more sustainable future for our customers and communities. Our mission is to help businesses thrive by providing innovative, cost-effective, and eco-friendly packaging solutions. With over $5.5 billion in sales in 2021 and 16,500 employees serving customers in 114 countries, we're passionate about making a positive impact on the world. At Sealed Air, we believe in the power of collaboration, innovation, and teamwork to drive success and make a difference. If you're looking for a challenging and rewarding role where you can grow your skills and contribute to our mission, join us as a Customer Service Partner.
Salary:
The estimated annual salary for this position is between $45,000 and $60,000, depending on location and experience. In California, the starting pay rate is $23.25 per hour, while in North Carolina, South Carolina, and Ohio, it is $20.39 per hour. This role offers a competitive compensation package, including benefits and opportunities for growth and development. We're committed to attracting and retaining top talent, and we offer a range of benefits to support our employees' well-being, including medical, dental, and vision insurance, 401(k) matching, paid time off, and flexible work arrangements.
Job Description:
This role involves building strong relationships with key customers, identifying opportunities to improve service delivery, and ensuring seamless communication between teams. You'll be working closely with our Sales Teams, Account Managers, and other departments to provide exceptional service and resolve customer complaints. If you're passionate about delivering outstanding customer experiences and have a strong background in customer-facing roles, this could be the perfect opportunity for you. As a Flexible Workforce employee, you'll enjoy a great balance of work-life flexibility and opportunities for professional growth. Don't miss out on this chance to join our dynamic team and contribute to our mission.
Responsibilities:
- • Build relationships with key customers and identify opportunities to improve service delivery
• Handle all incoming communications dealing with customers' needs and expectations in line with procedures and departmental KPIs
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution
• Attend meetings to identify ways to improve the service offered to both internal and external customers and communicate Customer Service KPIs and strategy
Requirements:
To succeed in this role, you will need:
- • High School Diploma or equivalent required; Associate/Bachelor's degree or equivalent work experience preferred
• 3-5 years relevant work experience in a Customer Service function preferred
• Excellent written and verbal communication skills, with the ability to build relationships by phone & email
• Calm & rational thinker able to work under pressure to strict timelines
• Strong analytical skills, adept at problem-solving and managing escalations
Benefits:
At Sealed Air, we value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for career advancement and professional growth. Join our dynamic team today and discover a fulfilling career path with opportunities to develop new skills, work with a talented team, and make a positive impact on the world.
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