PC Support Specialist

2 hours ago


Austin, Texas, United States Eco-Life Employment Group Full time
Job Summary:

We are seeking a skilled PC Configuration and Installation Technician to join our team at Eco-Life Employment Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

• Troubleshoot software, hardware, and telephony systems to ensure seamless operation
• Provide clear and concise communication to clients to resolve issues efficiently
• Analyze and diagnose problems using methodical approaches
• Manage and monitor ticketing systems to ensure timely responses and proper ticket assignment
• Collaborate with IT specialists to escalate complex issues
• Stay up-to-date with the latest technologies and best practices in the field

Requirements:

• Associate degree or A+ Certification, N+ Certification, or MTA Certification
• Strong familiarity with Cisco Unified Call Manager and other phone systems
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

Equal Opportunity Employer:

Eco-Life Employment Group is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

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