IT Support Specialist

4 weeks ago


Austin, Texas, United States SparkCognition Full time
About SparkCognition

SparkCognition is a leading provider of AI solutions that empower businesses to solve complex problems and achieve operational excellence. Our award-winning solutions predict future outcomes, optimize processes, and prevent cyberattacks.

Job Summary

We are seeking an IT Support Specialist to join our team and help manage our corporate IT resources and end-users. The ideal candidate will have experience working within a ticket management system and handling employee onboarding/offboarding activities.

Key Responsibilities
  • Provide tier 1 end-user support and resolve helpdesk tickets
  • Install and troubleshoot laptops, printers, and conference room equipment
  • Update documentation procedures for standard processes
  • Shadow senior team members to continue learning technologies and everyday tasks
  • Manage conference rooms and onboarding/offboarding processes
Requirements
  • Experience installing and supporting PCs and Macs, software, and conference room equipment
  • Strong troubleshooting and problem-solving skills
  • Fundamental knowledge of Active Directory, remote access tools, public cloud, networking, G-Suite, and Office 365
  • Strong written and verbal communication skills
  • Eager to learn and produce high-quality work
What We Offer

SparkCognition is an equal opportunity employer committed to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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