Senior Desktop Support Specialist

3 hours ago


Austin, Texas, United States University of Texas at Austin Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT support team, you will provide technical assistance to our community members, ensuring they have the necessary tools and resources to succeed.

Key Responsibilities
  • Provide event support for Texas Development community members, including audio/video setup, slide decks, and other technology needs.
  • Assist with troubleshooting and resolving software, hardware, and network problems.
  • Coordinate with local AV/meeting support staff as needed.
  • Serve as a primary point of contact for end-user applications and desktop support requests via Service Now.
  • Prepare, deploy, and manage new PCs and Macs.
  • Utilize JAMF and MECM/SCCM to manage software deployments, packages, and images.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, and software.
  • Collect, organize, and maintain accurate information, including software/hardware asset inventories and security/risk assessment surveys.
  • Provide in-person after-hours and on-call support as needed for events, meetings, webinars, and other official business.
  • Develop, maintain, and implement training programs to teach UDO staff and partners on pillar applications.
Requirements
  • Ability to drive between offices.
  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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