IT Support Specialist
4 days ago
The Computer User Support Specialist will provide technical assistance and support to users in the logistics domain. This role involves troubleshooting and resolving user issues, as well as providing recommendations and guidance to ensure seamless system operation.
Key Responsibilities- Respond to and resolve user trouble tickets in a timely and efficient manner
- Provide technical guidance and support to users on logistics systems and applications
- Collaborate with technical subject matter experts to resolve complex issues
- Develop and maintain knowledge of logistics systems and applications to provide effective support
- 3+ years of experience in a related IT environment providing support to users
- Experience supporting logistics and supply chain business systems or similar custom legacy portfolios
- Active secret security clearance
- Strong problem-solving skills and ability to troubleshoot complex issues
- Excellent communication and customer service skills
- Ability to work in a team environment and collaborate with technical resources
IT Partners offers a comprehensive benefits package, including health, 401K, life, disability, and student loan assistance. We are a Women Owned Small Business Certified company with a GSA IT 70 Schedule and a Navy SeaPort-e contract. We offer a dynamic and supportive work environment that encourages creativity and initiative.
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