Computer User Support Specialist
1 day ago
We are seeking a skilled Computer User Support Specialist to provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics domain.
Key Responsibilities- Respond to trouble tickets and provide recommendations to resolve user issues.
- Provide troubleshooting and support to resolve user issues or escalate trouble tickets for resolution by a technical subject matter expert.
- Validate configurations and user setups.
- Communicate with a wide range of users with varying degrees of IT system knowledge and experience.
- Manage multiple trouble tickets and prioritize resolution activities.
Candidate should have at least 3 years of experience in a related information technology environment providing support to users.
Active secret security clearance is required.
Key skills include:
- Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions.
- Exceptional customer service mannerism and attitude.
- Experience with trouble ticketing systems.
- Strong problem-solving skills.
- Ability to communicate with a wide range of users.
- Ability to manage multiple trouble tickets.
- Strong team player with ability to work with project technical resources.
- Experience with JIRA or other documentation tools.
- Background with agile development methodologies.
- Cyber Security Workforce Certification, IAT-II.
IT Partners, Inc. is a Women Owned Small Business Certified with a GSA IT 70 Schedule and a Navy SeaPort-e contract.
We offer a full range of benefits, including Health, 401K, Life, Disability, Student Loan Help, and Smart? Motivated? Ready to roll? You'll feel right at home at ITP. Where creativity is encouraged, initiative is rewarded, and reputations are made.
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