Help Desk Support Service Specialist

5 days ago


Herndon, Virginia, United States ProSidian Consulting, LLC Full time
Job Overview

ProSidian Consulting, LLC is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will provide technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks. You will also oversee system administration tasks to ensure system availability and efficiency.

Responsibilities and Duties
  • Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks.
  • Oversee system administration tasks to ensure system availability and efficiency.
  • Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues.
  • Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency.
Qualifications
  • Bachelor's degree in IT or related field.
  • 5+ years of help desk support experience.
  • Senior-level experience in systems administration and support with certifications in MCSE.
  • Experience with multi-tiered technical support systems in a federal or state environment.
  • Senior-level help desk experience with certifications in Microsoft technologies.
Benefits and Highlights

ProSidian Consulting, LLC offers a comprehensive benefits package, including competitive compensation, group health insurance, 401(k) retirement savings plan contributions, vacation and paid time off (PTO) benefits, pre-tax payment programs, purchasing discounts & savings plans, a ProSidian Employee & Contractor Referral Bonus Program, performance incentives, and more.



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