Help Desk Support Service Specialist

3 weeks ago


Herndon, Virginia, United States ProSidian Consulting, LLC Full time
Job Title: Help Desk Support Service Specialist

ProSidian Consulting, LLC is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Configure and maintain help desk infrastructure to ensure consistent system performance.
  • Deliver IT support at a national level, providing solutions across multiple locations.
  • Maintain network availability and provide backup support for senior team members.
Requirements:
  • Bachelor's degree in computer science or related field with 3+ years of experience in support roles.
  • Experience in supporting LAN/WAN systems and telecommunication troubleshooting.
  • Experience in help desk management, preferably in a government services role.
  • Intermediate-level experience in server and database management.
  • Knowledge of NPS systems and protocols, with federal government experience preferred.
Preferred Qualifications:
  • CompTIA Security+ or CISSP certification.
  • Microsoft Certified Systems Engineer (MCSE) certification.
  • Experience with disaster recovery and backup procedures for a multi-location environment.
  • Intermediate-level support experience, especially in remote or government environments.
What We Offer:
  • Competitive compensation package.
  • Group health insurance, including medical, dental, and vision.
  • 401(k) retirement savings plan.
  • Vacation and paid time off (PTO) benefits.
  • Pre-tax payment programs.
  • Purchasing discounts and savings plans.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, please submit your application, including your resume and cover letter, to [insert contact information].



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