Help Desk Support Specialist

1 day ago

Chantilly, Virginia, United States Volume Integration Full time
Job Title: Help Desk Support Specialist

At Volume Integration, we are seeking a highly skilled Help Desk Support Specialist to join our innovative IT team. As a key member of our support staff, you will be responsible for providing technical support to our employees, troubleshooting issues, and ensuring smooth operations.

Key Responsibilities:

  • Providing first-line support for basic software and hardware issues.
  • Assisting with office relocations, including computer disassembly and setup.
  • Setting up and supporting basic user phone configurations.
  • Managing user accounts, including creating, removing, or disabling access.
  • Handling password resets and troubleshooting related issues.
  • Installing and reconfiguring software as needed.
  • Re-imaging operating systems as required.
  • Maintaining vendor contact information and managing vendor relations.
  • Overseeing lab and network areas.
  • Decommissioning unused hardware.
  • Updating IT documentation and user support materials.
  • Providing support to Tier 3 administrators when needed.

Qualifications:

  • Associate's degree in Computer Science or a related field, or 5 years of equivalent Helpdesk Support experience.
  • Expertise in Helpdesk support with a focus on Windows operating systems.
  • Experience with Active Directory, including adding and removing user accounts.
  • Self-motivated and proactive in completing tasks.
  • Excellent problem-solving skills with the ability to work both independently and as part of a team.
  • Strong aptitude for learning new software applications.
  • Exceptional written and verbal communication skills.
  • High attention to detail, particularly in documenting issues and following established procedures.
  • Active TS/SCI clearance with polygraph is required.
  • Relevant certifications, such as Security+ with CEU's, are required.

Clearance Requirement: TS/SCI with polygraph

NS2 Mission is an Affirmative Action/Equal Opportunity Employer. NS2 Mission is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, characteristic or membership in any other group protected by federal, state or local laws.

By submitting your resume for this position, you understand and agree that NS2 Mission may share your resume, as well as any other related personal information or documentation you provide in your application, with its affiliated companies for the purpose of considering you for other available positions.

NS2 Mission maintains a drug-free workplace and may perform pre-employment substance abuse testing, where required by contract and permitted by law.

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