Help Desk Lead/Supervisor

2 days ago

Chantilly, Virginia, United States Red River Full time
Unlock Your Potential as a NOC Shift Supervisor II at Red River

Are you a seasoned IT professional looking for a challenging role that leverages your technical expertise and leadership skills? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to explore the opportunity to join our team as a NOC Shift Supervisor II at Red River.

About the Role

As a NOC Shift Supervisor II, you will play a critical role in leading our Network Operations Center (NOC) team, ensuring seamless delivery of services to our clients. Your primary responsibilities will include:

  • Supervising and mentoring a team of NOC engineers and Help Desk Technicians
  • Monitoring and ensuring team adherence to goals and performance objectives
  • Enhancing and achieving Service Level Agreements (SLAs)
  • Developing internal talent and refining training processes
  • Offering coaching and actionable feedback to team members
  • Escalating and maintaining high-level communication with customers and management
  • Managing attendance and performance of NOC engineers
  • Identifying areas for improvement and developing corresponding growth plans
  • Overseeing overall performance and reliability of the local NOC team
Requirements

To be successful in this role, you will need:

  • Proficiency in administering and maintaining Windows Server 2008 and above
  • Advanced knowledge of supporting/managing desktop operating systems
  • Experience in Email Administration, including high-level user management
  • Familiarity with basic virtualization Administration
  • Strong experience and proficiency in domain functionality and knowledge of Active Directory services
  • Exceptional ability to troubleshoot issues related to Windows and Mac OS
  • Proficiency in troubleshooting Remote Desktop Services and VPN
  • Intermediate knowledge of Backup Solutions
Preferred Qualifications

We are looking for candidates with:

  • Bachelor's degree desired
  • Required certifications: CompTIA A+, Network+, CCNA, AWS Solutions Architect Associate, Azure Administrator, and Office 365 Fundamentals
What We Offer

As a NOC Shift Supervisor II at Red River, you can expect:

  • A competitive salary
  • Excellent benefits
  • An exceptional work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are ready to take on a new challenge and join a dynamic team, please submit your resume and cover letter.

  • Help Desk Lead/Supervisor

    3 weeks ago

    Chantilly, Virginia, United States Red River Full time

    About the RoleWe are seeking a highly skilled and experienced NOC Shift Supervisor II to join our team at Red River. As a pivotal member of our Network Operations Center (NOC), you will be responsible for leading a team of NOC engineers and Help Desk Technicians, ensuring the smooth operation of our 24x7x365 environment.Key ResponsibilitiesSupervise and lead...

  • Help Desk Lead/Supervisor

    1 day ago

    Chantilly, Virginia, United States Red River Full time

    Help Desk Lead/Supervisor Job DescriptionAre you a seasoned IT professional looking for a challenging role that leverages your technical expertise and leadership skills? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? If so, we have an exciting opportunity for a Help Desk Lead/Supervisor to join our Network...

  • Help Desk Operations Manager

    2 days ago

    Chantilly, Virginia, United States Red River Technology, LLC Full time

    Unlock Your Potential at Red RiverWe're on the hunt for a motivated and results-driven Help Desk Lead/Supervisor to join our team at Red River Technology, LLC. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our clients.Key Responsibilities:Lead and manage a team of technical support...

  • Help Desk System Specialist

    3 weeks ago

    Chantilly, Virginia, United States MC Dean Inc Full time

    Job Title: Help Desk System SpecialistMC Dean Inc is seeking a skilled Help Desk System Specialist to join our team. As a Help Desk System Specialist, you will be responsible for interacting with customers and working with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues.Key Responsibilities:Perform daily systems...

  • Help Desk System Specialist

    2 days ago

    Chantilly, Virginia, United States MC Dean Inc Full time

    Job Title: Help Desk System SpecialistMC Dean Inc is seeking a skilled Help Desk System Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Perform daily systems analysis and proactive preventative maintenance...

  • Help Desk Specialist III

    2 days ago

    Chantilly, Virginia, United States Beat Full time

    Job Title: Help Desk Specialist IIIClearance:Key Responsibilities: With a minimum of five years of experience, you will troubleshoot hardware and software issues both in-person and remotely, documenting solutions and ensuring seamless support for end-users. You will also monitor backups and maintenance logs, respond to calls or tickets, and create end-user...

  • Help Desk Support Specialist

    2 days ago

    Chantilly, Virginia, United States Volume Integration Full time

    Job Title: Help Desk Support SpecialistVolume Integration is seeking a skilled Help Desk Support Specialist to join our innovative IT team. As a key member of our support staff, you will be responsible for providing technical support to our employees, troubleshooting issues, and ensuring smooth operations.Key Responsibilities:Provide first-line support for...

  • Help Desk Specialist III

    3 weeks ago

    Chantilly, Virginia, United States Beat Full time

    Job Title: Help Desk Specialist IIILocations: Multiple LocationsClearance: SecretCertifications: CompTIA Security+CEEducation: N/ARoles and Responsibilities:Minimum five (5) years of experience in troubleshooting hardware and software problems.Resolve and document solutions for end users with applications, hardware, software, and networking.Monitor backups...

  • Help Desk Support Specialist

    1 day ago

    Chantilly, Virginia, United States Volume Integration Full time

    Job Title: Help Desk Support SpecialistAt Volume Integration, we are seeking a highly skilled Help Desk Support Specialist to join our innovative IT team. As a key member of our support staff, you will be responsible for providing technical support to our employees, troubleshooting issues, and ensuring smooth operations.Key Responsibilities:Providing...

  • Service Desk Team Lead

    2 days ago

    Chantilly, Virginia, United States Red River Full time

    Service Desk Team LeadRed River is seeking a highly skilled and experienced Service Desk Team Lead to join our team. The successful candidate will be responsible for leading a team of service desk engineers, managing the day-to-day functions, and ensuring exceptional customer service experience.Key Responsibilities:Lead a team of service desk engineers to...

  • Help Desk Support Specialist

    3 weeks ago

    Chantilly, Virginia, United States Volume Integration Full time

    Job Title: Help Desk Support SpecialistAt Volume Integration, we are seeking a skilled Help Desk Support Specialist to join our innovative IT team. As a key member of our support staff, you will be responsible for providing technical support to our employees, troubleshooting issues, and ensuring that our technology runs smoothly.Key Responsibilities:Provide...

  • Service Desk Team Lead

    19 hours ago

    Chantilly, Virginia, United States Red River Full time

    Job Title: Service Desk Team LeadRed River is seeking a highly skilled Service Desk Team Lead to join our team. As a Service Desk Team Lead, you will be responsible for leading a team of service desk engineers and providing exceptional customer service experience and resolution of end-user IT issues.The ideal candidate will have a strong leadership role and...

  • Service Desk Operations Manager

    2 days ago

    Chantilly, Virginia, United States Red River Technology, LLC Full time

    Red River Technology, LLCService Desk Team LeadWe are seeking a highly skilled Service Desk Team Lead to join our team at Red River Technology, LLC. As a key member of our Service Desk team, you will be responsible for managing the day-to-day functions of the team and providing exceptional customer service to our clients.Key Responsibilities:Lead a team of...

  • NOC Shift Supervisor II

    4 weeks ago

    Chantilly, Virginia, United States Red River Full time

    About the RoleWe are seeking a highly skilled and experienced NOC Shift Supervisor II to join our team at Red River. As a pivotal member of our Network Operations Center (NOC), you will be responsible for leading a team of NOC engineers and Help Desk Technicians, ensuring the team's adherence to goals and performance objectives, and enhancing and achieving...

  • NOC Shift Supervisor II

    2 days ago

    Chantilly, Virginia, United States Red River Full time

    About the RoleWe are seeking a highly skilled and experienced NOC Shift Supervisor II to join our team at Red River. As a pivotal member of our Network Operations Center (NOC), you will be responsible for leading a team of NOC engineers and Help Desk Technicians, ensuring the team's adherence to goals and performance objectives, and enhancing and achieving...

  • NOC Shift Supervisor II

    2 days ago

    Chantilly, Virginia, United States Red River Full time

    About the RoleWe are seeking a highly skilled and experienced NOC Shift Supervisor II to join our team at Red River. As a pivotal member of our Network Operations Center (NOC), you will be responsible for leading a team of NOC engineers and Help Desk Technicians, ensuring the team's adherence to goals and performance objectives, and enhancing and achieving...

  • NOC Shift Supervisor II

    1 month ago

    Chantilly, Virginia, United States Red River Full time

    About the RoleWe are seeking a highly skilled and experienced NOC Shift Supervisor II to join our team at Red River. As a pivotal member of our Network Operations Center (NOC), you will be responsible for leading a team of NOC engineers and Help Desk Technicians, ensuring the team's adherence to goals and performance objectives, and enhancing and achieving...

  • SecDevOps Technical Lead

    18 hours ago

    Chantilly, Virginia, United States Leidos Full time

    Job SummaryLeidos is seeking an experienced SecDevOps Technical Lead to lead a team of web developers, application developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer. The team will ensure the continuous operation, maintenance, and security of the customer's...

  • Front Desk Representative

    4 weeks ago

    Chantilly, Virginia, United States Extended Stay Chantilly Dulles S Full time

    Job SummaryAs a Front Desk Agent at Extended Stay America Chantilly - Dulles, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced...

  • Front Desk Representative

    2 weeks ago

    Chantilly, Virginia, United States Extended Stay Chantilly Dulles S Full time

    Job SummaryAs a Front Desk Agent at Extended Stay America Chantilly - Dulles, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced...