Help Desk System Specialist
4 weeks ago
MC Dean Inc is seeking a skilled Help Desk System Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Perform daily systems analysis and proactive preventative maintenance to ensure system health.
- Obtain, analyze, and interpret trouble tickets to determine the appropriate approach and solutions to resolve the reported issue.
- Work with and/or dispatch technicians and test systems to ensure proper trouble resolution in accordance with system standards.
- Document test procedures and results.
- Help define and create system level access management in accordance with customer standards.
- Create user accounts and maintain and safeguard user permission groups.
- Help develop and provide training for system users and customers.
- Security Clearance: Active TS/SCI w/Polygraph Required
- Education and Relevant Experience:
- High School Diploma or a GED and 6 + Years of Relevant Experience
- Associates Degree and 4 + Years of Relevant Experience
- Bachelor's Degree and 2 Years of Relevant Experience
- Relevant Experience:
- Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
- Must be able to obtain vendor Professional Certification.
- Experience administering LENEL systems is desired.
- Experience in badge office operations is desired.
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
MC Dean Inc is an Equal Opportunity Employer and welcomes applications from diverse candidates. Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.
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