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Bilingual Support Specialist for Senior Services

2 months ago

Jamaica, New York, United States QUEENS COMMUNITY HOUSE Full time
Job Overview

About Us:

Queens Community House (QCH) is a dynamic nonprofit organization committed to enhancing the lives of the diverse communities in Queens through a comprehensive array of programs tailored for children, adults, families, and seniors. Our mission is to empower individuals and families with the resources necessary to improve their quality of life and foster inclusive communities. As a contemporary interpretation of the traditional settlement house, we integrate innovative leadership with a dedication to social and economic equity in our initiatives. We invite individuals from varied backgrounds and experiences who resonate with our mission and are driven to make a difference.

Position Summary:

We are in search of a dedicated Bilingual Support Specialist focused on social services for seniors to operate across multiple community centers. Our offerings encompass case management, assistance with benefits, health education, and various supportive services. The Specialist will be instrumental in cultivating a nurturing environment for older adults through assessments, advocacy, and collaboration with community partners.

Key Responsibilities:

  • Conduct interviews with clients to uncover challenges related to personal adjustments, financial issues, and health concerns, assessing the nature and extent of their needs.
  • Deliver precise and relevant information regarding available services, benefits, and entitlements to clients.
  • Facilitate on-site introductions for new participants to encourage engagement with existing program members.
  • Maintain detailed case notes and develop actionable care plans based on client evaluations, following up to assess outcomes.
  • Collaborate with program directors to ensure client needs are addressed with culturally appropriate solutions that effectively utilize community resources.
  • Establish and nurture partnerships with other organizations to broaden resource availability; advocate on behalf of participants with external agencies.
  • Engage in meetings, training sessions, and professional development activities.
  • Attend relevant conferences and training opportunities to enhance skills and knowledge.

Qualifications:

  • A Bachelor’s degree in Social Work, Sociology, Human Services, or a related discipline is preferred.
  • A minimum of two years of experience in working with older adults or in case management within senior services is required.
  • Familiarity with benefits and entitlements, along with experience in community organizing, is advantageous.
  • Exceptional written and verbal communication skills are essential.
  • Strong interpersonal abilities with a proven track record of building and maintaining relationships.
  • Self-driven and resourceful, capable of working independently as well as part of a team.
  • Ability to uphold confidentiality and exercise sound judgment.
  • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and database management tools.
  • Bilingual proficiency in Spanish, both spoken and written, is mandatory.

What We Offer:

Queens Community House provides a competitive salary based on experience along with a comprehensive benefits package that includes:

  • Medical, Dental, and Vision coverage
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Paid Family Leave
  • 403b Retirement Plan
  • Generous annual leave and sick days
  • Paid Federal Holidays
  • Opportunities for professional development and networking

Equal Opportunity Employer:

Queens Community House, Inc. is an equal opportunity employer, providing employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable laws.

Commitment to a Drug-Free Workplace.

We are a mission-driven organization, continuously striving to enhance the lives of our diverse community members.