Leasing Consultant Specialist

2 weeks ago


Houston, Texas, United States Reep Residential Full time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Position Overview:

The Leasing Consultant plays a crucial role within the community, focusing on generating and leasing to traffic to enhance occupancy rates. This position encompasses responsibilities related to apartment rentals, move-ins, and lease renewals. The Leasing Consultant is expected to deliver exceptional customer service and possess comprehensive knowledge of the property and its competitors.

Key Responsibilities:

I. Personnel Management

• Ensure the accurate maintenance of all resident and property files.

• Have an in-depth understanding of all lease-related documents and complete them promptly. Supervise the daily upkeep of all files.

• Conduct inspections of all pre-leased apartments before the scheduled move-in date.

• Familiarize yourself with the community, including all promotions and floor plans. Maintain waiting lists with a sense of urgency.

• Achieve a score of 80% or higher on all shopping reports.

• Maintain a professional appearance and demeanor at all times.

II. Administrative Duties

• Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing Guidelines.

• Maintain a closing ratio of at least 40%.

• Log all traffic into the system daily.

• Monitor competitive properties to stay informed about industry trends.

• Execute lease renewal procedures to optimize resident retention and coordinate all move-in dates and changes regarding move-outs.

• Complete guest cards and follow up with prospects to boost occupancy.

• Perform other assigned duties as needed.

III. Customer Service Excellence

• Professionally handle incoming phone calls while ensuring high-quality customer service. Greet and engage all prospects, residents, and vendors with enthusiasm.

• Exhibit strong communication skills and an outgoing personality, addressing all prospects' needs by identifying their priorities and demonstrating genuine care.

IV. Maintenance Coordination

• Direct any service requests to the maintenance team and monitor resident satisfaction through follow-up calls or in-person interactions. Maintain the cleanliness of the property and report any maintenance needs.

Employee Benefits:

• 10 days of Paid Time Off (PTO), increasing to 17 days after two years of service.

• Paid Holidays: New Year's Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day.

• 30% Rental Discount.

Financial Incentives:

• 401K with 100% match on contributions up to 5%.

• Performance-based bonuses.

Health and Wellness Benefits:

• Dental Insurance.

• Vision Insurance.

• Medical Insurance with up to 75% coverage.

Employee Well-being:

• Paid Life Insurance.

• Supplemental Life Insurance.

• Paid Short Term Disability coverage.

Professional Development Opportunities:

• Paid Training and Certifications to enhance skills and career growth.


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