Guest Service Agent

3 weeks ago


Los Angeles, California, United States Conrad Hotels & Resorts Full time

At Conrad Los Angeles, we are seeking a skilled Guest Service Agent to join our team. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is personalized and memorable. The ideal candidate will have a minimum of 1 year of hotel guest services experience and possess excellent communication and problem-solving skills.

Job Summary
  • Welcome and register guests, ensuring a smooth and efficient check-in process
  • Provide personalized recommendations and assistance to guests, enhancing their stay with us
  • Address guest complaints and concerns in a professional and courteous manner
  • Work closely with the front desk team to ensure seamless operations and effective communication
About Us

As part of the Grand LA development, Conrad Los Angeles offers an unparalleled luxury experience in the heart of downtown LA. Our hotel features 300 rooms, a rooftop pool, and over 12,000 square feet of event space. We pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.

Requirements
  • High school diploma or equivalent required
  • Minimum 1 year of hotel guest services experience
  • Excellent communication and problem-solving skills
  • Able to work a flexible schedule, including nights, weekends, and holidays
What We Offer

We offer a competitive hourly rate of $25.56, plus benefits such as access to pay when needed, medical insurance coverage, mental health resources, and more. Join our team and become part of a dynamic and supportive work environment where you can grow and thrive.


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