Luxury Guest Services Expert

6 days ago


Los Angeles, California, United States Level Full time
About the Job

Are you passionate about delivering exceptional customer service and making a real impact on our residents' experiences? We're looking for a talented Guest Services Agent to join our team at Level.

Your Responsibilities

As a Guest Services Agent, you'll be the first point of contact for our residents and visitors, providing a warm and welcoming experience. Your key responsibilities will include:

  • Greating guests and making them feel at home
  • Administrating check-ins and check-outs
  • Coordinating services with Resident Services, Leasing, Maintenance, and Management Staff
  • Providing information on local transport and dining options
  • Diffusing conflicts and tense situations
What We Offer

We offer a competitive benefits package, including:

  • 3 weeks PTO
  • Annual education allowance of up to $1,000
  • Referral program
  • Residential housing discount after 1 year of continuous employment
  • Friends and family rates for our Hotel Properties
Requirements

To be successful in this role, you'll need:

  • High School Degree
  • College courses in Hospitality Management or related field (preferred)
  • Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
  • Excellent communication and interpersonal skills
  • A commitment to exceptional customer service

We're looking for someone who is professional, team-oriented, and has a strong work ethic. If you're passionate about delivering outstanding customer service and making a real impact, we'd love to hear from you.



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