Business Development Manager

3 weeks ago

Irving, Texas, United States BOSUN USA Full time
About Our Client

BOSUN USA is a leading provider of property damage restoration services, with a 50-year heritage of innovation, resourcefulness, and outstanding customer service. Our client's franchise network focuses on delivering high-quality services to communities across North America, driven by a passion for excellence and expertise.

Job Description

The Business Development Manager plays a critical role in supporting and retaining key accounts, utilizing our CRM systems to communicate and drive action steps for business relationships. This role requires strong organizational skills, excellent written and verbal communication, and the ability to work effectively with cross-functional teams.

Key Responsibilities
  • Update CRM systems with accounts, vendors, and DRPs
  • Execute bi-weekly communications and drip campaigns
  • Coordinate meetings and presentations to build relationships
  • Support company associations and key account retention
  • Collaborate with Sales, Marketing, and Operations for positive client experiences
  • Grow residential accounts and recruit new key accounts
  • Set and communicate expectations with all parties
  • Assist with SLAs, onboarding, and training for new accounts
  • Manage CRM software and follow sales budgets
  • Help achieve high Net Promoter Scores (NPS)
Secondary Responsibilities
  • Maintain a strong field presence while balancing administrative tasks
  • Participate in on-call rotation and Sales/Marketing events
  • Execute and manage Emergency Preparedness Plans for commercial accounts
  • Resolve complaints professionally and promptly
  • Collaborate with Sales and Marketing to build lasting relationships
  • Provide management feedback from field observations
  • Apply Priority Management principles to optimize scheduling
  • Attend bi-weekly Sales, Marketing, and GS&R meetings
  • Share Office365 calendar with supervisor
Qualifications
  • Associate or bachelor's degree in Sales, Marketing, or Communications preferred
  • Experience in marketing, sales, and customer service
  • Highly organized with strong task prioritization skills
  • CRM experience (Salesforce, Luxor, etc.)
  • Excellent written and verbal communication
  • Proficient in Microsoft Office
  • Dependable transportation and smartphone
  • Appropriate attire
  • Fun and outgoing personality
  • Able to lift 50 pounds and carry at least 20 feet
  • Able to climb two flights of stairs while carrying 30 pounds
Benefits
  • Company car
  • Company card
  • Laptop & cell phone provided, along with company apparel swag
  • Health insurance
  • Life insurance policy employer paid
  • 401k with Company Matching
  • 2 weeks PTO
  • Relocation may be offered at 5K for talent seeking to move
  • Career growth
  • Positive and compassionate work culture

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