Customer Service Representative
7 days ago
**Job Summary**
PermaTreat is seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our residential and commercial customers.
**Key Responsibilities:**
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding our services and products
- Upsell and cross-sell our services to customers as opportunities arise
- Work closely with our sales team to ensure seamless customer service and sales experiences
- Participate in ongoing training and development to improve customer service skills and knowledge of our products and services
**Requirements:**
- 1 year of customer service experience in a service industry
- Proven ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; associate's or bachelor's degree preferred
**What We Offer:**
- Competitive hourly pay
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts and tuition reimbursement
**About PermaTreat:**
PermaTreat is a leading provider of pest management services to residential and commercial customers in Central and Northern Virginia. We are committed to providing exceptional customer service and delivering high-quality services to our customers.
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