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Sales Support Specialist

2 months ago

Santa Monica, California, United States AccorHotel Full time
Company Overview

Located in a prime area, AccorHotels is a leader in the hospitality industry, offering exceptional experiences and services to guests worldwide. We pride ourselves on our commitment to excellence and our dedication to creating memorable moments for our visitors.

What We Offer:
  • Employee benefit card providing discounted rates across Accor locations for you and your family
  • Access to learning programs through our Academies to enhance your skills
  • Opportunities to contribute to our Corporate Social Responsibility initiatives
  • Career advancement possibilities with both national and international promotion paths
  • Competitive Pay Rate Range: $27-28 USD Gross per hour
Role Overview

Your Responsibilities:

Reporting to the Director of Sales & Marketing and Executive Leadership, your key responsibilities will include but are not limited to:
  • Establishing and executing administrative systems and procedures while providing essential support
  • Overseeing Sales and Executive email correspondence and lead generation platforms to ensure timely responses
  • Assisting the Sales and Executive teams with various tasks, including reservations, group documentation, and sales transition processes
  • Engaging in general sales outreach, which encompasses correspondence, thank-you notes, emails, contract assistance, billing support, rooming lists, and information gathering
  • Participating in mandatory meetings for sales, marketing, and executive teams, providing meeting minutes as needed
  • Preparing for sales site inspections and media visits by checking rooms and arranging amenities/cards for VIP guests
  • Acting as the hotel liaison for VIP guests and corporate visits
  • Supporting the creation and printing of marketing materials such as menus and flyers
  • Managing online reviews and ensuring timely responses
  • Assisting the sales and marketing team with coordinating creative requests
  • Generating various sales reports on a daily, weekly, and monthly basis
  • Handling internal mail delivery and pick-up
  • Collaborating with operational departments on projects and materials as requested by the Executive Team
  • Ordering VIP amenities as directed by the Executive office
  • Maintaining office supply inventory
  • Ensuring confidentiality of all correspondence and communications within the office
  • Supporting the Ethics and Social Responsibility Committee
  • Being available for flexible working hours for morning and evening activities as required
  • Carrying out additional hotel tasks as assigned
Qualifications

Your Skills and Experience:
  • Exceptional interpersonal and communication abilities
  • Capacity to prioritize tasks in a dynamic environment
  • Ability to manage complex and confidential information with care
  • Proficiency in various computer software applications
  • Strong working knowledge of MS Word, Excel, email, and internet research
  • Demonstrated organizational capabilities
  • Professional demeanor and maturity
  • Positive outlook
  • Prior experience in the hospitality sector is preferred
Additional Information

All information will be kept confidential in accordance with EEO guidelines.

Our Commitment to Diversity & Inclusion:
We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.

Why Choose Accor?
We are more than just a global leader; we welcome you as you are. Here, you can find a role and brand that resonate with your personality. We support your growth and learning every day, ensuring that your work brings purpose to your life. Join us in exploring the limitless possibilities that Accor has to offer.

Do what you love, care for the world, and dare to challenge the status quo #BELIMITLESS

#LI-YC1