Training Manager

3 weeks ago


Tucson, Arizona, United States Afni Full time
Job Title: Training Supervisor

Afni is seeking a highly skilled Training Supervisor to join our team. As a key member of our training department, you will be responsible for supervising and developing new call center consultants to achieve project goals.

The ideal candidate will have a strong background in training and development, with experience in delivering training programs and coaching employees to improve performance.

Key Responsibilities:

  • Develop and implement training programs to support the growth and development of new call center consultants.
  • Coach and mentor employees to improve their performance and achieve individual and team goals.
  • Collaborate with the Training Manager to develop and implement training strategies and initiatives.
  • Conduct regular observations and provide feedback to employees to improve their performance.
  • Administer attendance and payroll records and reports.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • At least 2 years of experience in training and development, with a focus on call center operations.
  • Proven track record of delivering training programs and improving employee performance.
  • Strong communication and interpersonal skills, with the ability to work effectively with a diverse group of employees and stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Afni is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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